• Report: #451994

Complaint Review: Symantec

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  • Submitted: Thu, May 14, 2009
  • Updated: Thu, May 14, 2009

  • Reported By:Covington Kentucky
Symantec
20300 Stevens Creek Blvd. Cupertino, California U.S.A.

Symantec - Norton Slight of hand fraud by technician. Norton 360 Cupertino California

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The Norton 360 GUI under PC Security kept saying I was At RISK that a virus scan need to be ran.
I would run a scan but the software would not update. It still said I was At RISK and did not record the date under Last Scan. I connected to Symantec support and established a chat screen with a technician. I then did what was necessary to let him access my system to work the problem.
The technician ran a scan removed a tracking cookie. It appeared at first that he had corrected the problem. But after checking what he did I found out that he didn't fix anything. What he did was go into the Product State Monitoring' GUI and unchecked Virus & Spyware Scan. He didn't fix the problem of the software thinking that no scan was ran. He simply turned off the software monitoring. If I reenter the check for Virus & Spyware Scan, which SHOULD BE CHECK. The original problem is still there. I am a System Administrator myself. This constitutes FRAUD. This was no mistake. He either didn't know how to resolve the problem or he didn't want to take the time. He thought I was an uneducated user who would not pick up on his tricks.
After over 10 years of using Norton/Symantec products. I'M THROUGH! This was a deliberate fraud perpetrated on a customer. When my subscription expires in AUG. I will not renew. I also work in the industry and will make sure to report this to others using or considering Symantec products.

Larry
Covington, Kentucky
U.S.A.

This report was posted on Ripoff Report on 05/14/2009 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-California-95014/Symantec-Norton-Slight-of-hand-fraud-by-technician-Norton-360-Cupertino-California-451994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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