- Report: #1008234
Report - Rebuttal - Arbitrate
Complaint Review: Symantec
Symantec350 Ellis Street Mountainview, California United States of America
Symantec Norton When is a deal a deal? I bought Norton 360 and Got a Virus. Now Norton wants $70 to REMOVE it!!! Mountainview, California
About a week ago, I "caught" the V9.com virus. Norton wants me to PAY THEM to remove it. Now, I THOUGHT that I was paying NOT to get the virus in the first place!
I did a bit of research. V9.com has been around for a few years. So my question is: why didn't Norton work on it so that I wouldn't GET IT?
Furthermore, after more research, I discovered an anti-malware program ($50/year vs. $70 for Norton) that located 19 harmful malware programs, while Norton says "You are Protected." What a crock!
I am writing my Visa credit card provider to have the charges reversed, and I will un-install Norton 360 from every machine that I have.
NEVER again. Symantec USED TO BE a very solid company, but no more. What a rip-off!
This report was posted on Ripoff Report on 02/03/2013 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Mountainview-California-94043/Symantec-Norton-When-is-a-deal-a-deal-I-bought-Norton-360-and-Got-a-Virus-Now-Norton-wan-1008234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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