- Report: #248284
Report - Rebuttal - Arbitrate
Complaint Review: Symantec/Norton
Symantec/Norton20330 Stevens Creek Cupertino, California U.S.A.
Symantec ZERO "Customer Service" for non-functioning product Cupertino California
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After FOUR hours of MY precious time I finally got your program installed on MY computer.
MAY 3, 2007
I - STUPIDLY - purchased & downloaded another 40mb Symantec Anti-virus program for MY SON'S computer (not MY computer).
AFTER 6 HOURS (including 45 minutes waiting for Symantec Technical Support to answer the phone) I could NOT get your program installed on MY SON'S computer.
Your non-English-speaking Tech Support person even took remote control of MY SON'S computer & during the process MY SON'S computer crashed and was disconnected from remote control.
MAY 4, 2007
I was unable to restart it & paid $60.00 for a computer specialist come to our home to get it rebooted. At this point I am out $100.00 + a good 4 hours of my time and do NOT have an anti-virus program on MY SON'S computer
MAY 5, 2007
I spent approximately 6 hours erasing MY SON'S hard drive and completely re-installing his operating system & programs.
In the process I downloaded & installed nod32, a user-friendly, simple-to-install anti-virus program.
Below is proof I paid for Norton's non-functiong program.
Account Type/Number: MyAccess Checking-****
Type: Check Card
Transaction Description: CHECKCARD 0502 DR*Symantec orderfind.comMN
I DEMAND A REFUND OF $39.99 - NOW! - OR I WILL FILE A LAWSUIT AGAINST SYMANTEC,WHICH WILL ALSO INCLUDE THE COST OF MY TIME AND ANY OTHER FUNDS MY ATTORNEY CAN SQUEEZE FROM YOU. I AM ALSO POSTING A COMPLETE RECORD OF THESE TRANSACTIONS AT www.ripoffreport.com, and any other website I can find that displays disgusting business practices to the public.
This report was posted on Ripoff Report on 05/11/2007 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/SymantecNorton/Cupertino-California-95014/Symantec-ZERO-Customer-Service-for-non-functioning-product-Cupertino-California-248284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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