• Report: #248284

Complaint Review: Symantec/Norton

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  • Submitted: Fri, May 11, 2007
  • Updated: Fri, May 11, 2007

  • Reported By:Phoenix Arizona
Symantec/Norton
20330 Stevens Creek Cupertino, California U.S.A.

Symantec ZERO "Customer Service" for non-functioning product Cupertino California

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Email I haven't yet sent because I'm awaiting a refund:

After FOUR hours of MY precious time I finally got your program installed on MY computer.

SEPARATE ISSUE:

MAY 3, 2007
I - STUPIDLY - purchased & downloaded another 40mb Symantec Anti-virus program for MY SON'S computer (not MY computer).
AFTER 6 HOURS (including 45 minutes waiting for Symantec Technical Support to answer the phone) I could NOT get your program installed on MY SON'S computer.

Your non-English-speaking Tech Support person even took remote control of MY SON'S computer & during the process MY SON'S computer crashed and was disconnected from remote control.

MAY 4, 2007
I was unable to restart it & paid $60.00 for a computer specialist come to our home to get it rebooted. At this point I am out $100.00 + a good 4 hours of my time and do NOT have an anti-virus program on MY SON'S computer

MAY 5, 2007
I spent approximately 6 hours erasing MY SON'S hard drive and completely re-installing his operating system & programs.
In the process I downloaded & installed nod32, a user-friendly, simple-to-install anti-virus program.

Below is proof I paid for Norton's non-functiong program.

Account Type/Number: MyAccess Checking-****
Type: Check Card
Transaction Description: CHECKCARD 0502 DR*Symantec orderfind.comMN
Date: 05/03/2007
Reference Number:
Amount: $39.99


I DEMAND A REFUND OF $39.99 - NOW! - OR I WILL FILE A LAWSUIT AGAINST SYMANTEC,WHICH WILL ALSO INCLUDE THE COST OF MY TIME AND ANY OTHER FUNDS MY ATTORNEY CAN SQUEEZE FROM YOU. I AM ALSO POSTING A COMPLETE RECORD OF THESE TRANSACTIONS AT www.ripoffreport.com, and any other website I can find that displays disgusting business practices to the public.

Bruce
Phoenix, Arizona
U.S.A.


This report was posted on Ripoff Report on 05/11/2007 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/SymantecNorton/Cupertino-California-95014/Symantec-ZERO-Customer-Service-for-non-functioning-product-Cupertino-California-248284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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