• Report: #954688

Complaint Review: Symantec/Norton

  • Submitted: Sat, October 13, 2012
  • Updated: Sat, October 13, 2012

  • Reported By: Rob — Ellsworth Maine United States of America
Nationwide United States of America

Symantec/Norton supposed to protect your computer from viruses but if it doesn't they will be glad to charge you more... Internet, Nationwide

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My three month old laptop that I paid Symantic to protect now has a virus that has somehow disabled the entire Norton program.  Their "support technician" was "very" helpful but he determined that I needed to pay Symantec another 168 dollars for a years worth of additional support services at which time a "better trained" technician could then proceed to repair "my" Norton program.

When I refused to pay that, they then offered me a "special", one time offer of $99 for two limited assisted repairs if my computer should become affected again.  The whole time he was trying to get me to agree to this I kept thinking of the tactics of the mafia when they would get business owners to pay them for NOT trashing their stores.  Believe me when I say that this is just one instance of the steps I have taken to "squeeze" them back.

This report was posted on Ripoff Report on 10/13/2012 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/SymantecNorton/nationwide/SymantecNorton-supposed-to-protect-your-computer-from-viruses-but-if-it-doesnt-they-wil-954688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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