- Report: #348326
Report - Rebuttal - Arbitrate
Complaint Review: Synapse Group, Inc.
Synapse Group, Inc.225 High Ridge Rd., East Building Stamford, Connecticut U.S.A.
Synapse Group, Inc., New Sub Magazines Magazine Rip Off Stamford Connecticut
*Consumer Comment: Additional Info for Synapse Ret Ventures refund
*Consumer Comment: Contacted company for refund and cancellation
*Consumer Suggestion: **The phone number they give you requires you to call another number that charges you**
*Author of original report: Found a way to get the trials cancelled
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I subsequently received a notice from Synapse Ventures, Inc. in Salt Lake City, UT with an 800 number to call to cancel the trial subscriptions at any time.
I tried calling the 800 number provided and was not able to talk to a real person, nor was I able to cancel any of the magazine trials. I called information to get a regular number for them and was told by the information operator that no such business was listed in Salt Lake City, UT. I looked online and found two other numbers to call, both of which I tried, but again, not able to speak to a real person and not able to cancel the trials.
I looked up the company online and found them listed as Synapse Group and found a regular number for them as well as their street address in CT. I called this number and spoke to a woman who answered the phone. She transferred me when I said why I was calling. The second person I spoke with took my name and address and when I told her why I was calling I was hung up on. I called back 3 more times and each time I was hung up on. The last time I called, I got a recording that the number was not in service.
I have contacted the CT Attorney General Office and the Better Business Bureau and will be filing consumer fraud reports with them as well.
This report was posted on Ripoff Report on 07/07/2008 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Synapse-Group-Inc/Stamford-Connecticut-06905/Synapse-Group-Inc-New-Sub-Magazines-Magazine-Rip-Off-Stamford-Connecticut-348326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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