- Report: #324823
Report - Rebuttal - Arbitrate
Complaint Review: Synapse Group, Magazine Service Center
Synapse Group, Magazine Service Center225 High Ridge Rd Stamford, Connecticut U.S.A.
Synapse Group, Magazine Service Center ignore, deceive, irritate, attempt to rip-off Stamford Connecticut
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Free or reduced price magazine trials. Just cancel prior to subscription ending and you won't incur additional charges. We'll even send you a friendly postcard reminder.
Ok, so I got two postcard reminders for my three subscriptions and called the automated number, only I couldn't cancel all three with the info on the one card I kept, so I muddled through the horriffic automated system to reach a "live" operator. That operator tried to convince me to keep subscriptions, even held out a bonus offer but I explained that I had neither the time nor the desire to read the magazines. So I was told the subscriptions were cancelled.
The next month, charges for all three magazines show up on my credit card bill. When I call, the customer service representative apologizes and offers to terminate the subscriptions at the end of the "current period". I asked when the end of the current period was and she hemmed and hawed and said, "well, since you just renewed, that will be next year". I explained to her that I had CANCELLED, not renewed, and that I did not want the magazines at all. She tried all of the scripted tricks in the books to keep the paper flowing to my mailbox, but I held steady and requested a full refund.
She finally acquiesced, stating that she would submit paperwork for the refund and that the refund would appear on my card statement within 72 business hours (ie - 9 days) and any additional magazines that I might recieve in the meantime would be compliments of her company.
I checked my credit card statement today and it showed a partial refund for all three magazines. I once again called the toll-free number and asked to speak to a supervisor since this was my third attempt to get my money back for the magazines I had cancelled.
The supervisor had the gall to state that his records indicated that I had accepted an extension offer and that a prorated refund had been issued since I had not requested a full refund. He kindly offered to process paperwork to get the additional funds put back on my credit card. What a prince! I told him that I couldn't imagine that I was the only customer who had experienced such a problem, even offering him the cancellation number and the name of the operator that I spoke with, but he wasn't interested.
I asked him for the name and contact information for his company as well as a contact name, but he said he didn't know the name of anyone I could contact at the company. Thanks Synapse - nameless, faceless magazine-pushing, customer-ignoring conglomerate. It will be a pleasure to never do business with you in the future!!!
Spartanburg, South Carolina
This report was posted on Ripoff Report on 04/09/2008 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Synapse-Group-Magazine-Service-Center/Stamford-Connecticut-06905/Synapse-Group-Magazine-Service-Center-ignore-deceive-irritate-attempt-to-rip-off-Stamf-324823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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