Complaint Review: Synapse- TWX - Stamford Connecticut
- Synapse- TWX 225 High Ridge Rd Stamford, Connecticut U.S.A.
- Phone: 800-615-3180
- Web:
- Category: BBB Better Business Bureau
TWXSynapse- TWX Free Gifts billed to my Visa Card Stamford Connecticut
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With my October Bank of America Visa statement, attached to my billing statement, was a list of "free gifts" I could order based on the number of "points" I had earned through "previous" use of my Visa card.
Each gift had a point total, which I selected on the earned points credited to my account. There was "NO" mention of a $ amount to be billed to my credit card for the gifts I selected.
However, with my November statement was a charge of $97.99 for the merchandise I ordered; under the company name of TWX, which I now find out stands for Time Warner? And all this time, I thought I was dealing on the free gifts with Bank of America.
After a 55 minute telephone call to Bank of America, and a threat of a lawsuit, the charge was credited off, per a Cindy in the Disputes Department.
Customer service at TWX refused to give me the address of their corporate headquarters, but did forward me to a supervisor, who was rude, but did give me what I want.
Thomas
shawano, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 12/04/2008 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/synapse-twx/stamford-connecticut-06925/twxsynapse-twx-free-gifts-billed-to-my-visa-card-stamford-connecticut-397763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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