- Report: #884310
Report - Rebuttal - Arbitrate
Complaint Review: SynapseIndia
SynapseIndia441 Logue Avenue, Suite 150 Mountain View, California United States of America
SynapseIndia Elance Conflict of Interest Mountain View, California
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Elance allows only the services of Net-arb.com for legally binding arbitration, and SynapseIndia is Elances most profitable provider. Throughout the 4 months of arbitration, Empirical Wellness proved that Kapil Gupta (COO of SynapseIndia) repeatedly lied under oath to the arbitrators. Nonetheless, Empirical Wellness was awarded only a small refund along with the incomplete and deeply flawed code for their website. Elance paid the financial award for SynapseIndia, but the site went offline on the day it was supposed to be delivered. Instead of providing the code as ordered, SynapseIndia had sabotaged the website and subsequently provided only useless sabotaged code. Net-arb imposed no penalty for perjury, and despite promises from Michelle in Elance's "Dispute Assistance" there were no consequences from Elance for the contractor's refusal to comply with the "binding" arbitration. The undersigned personally lost about $30k and two years of work.
BTW, most of the reviews of SynapseIndia on Elance are positive. So is mine. This is because when the due date for the project arrives (and the project is still far from complete), the client is pressured to provide a positive review. Not wanting to alienate a contractor who already has our money for an unfinished job, clients like myself post positive reviews. Then, when the work goes bad, Elance absolutely prohibits any modification of the review. Journalists interested in this extensively documented case of perjury, abuse, conflict of interest, and possible corporate collusion, please contact me at (((REDACTED))) .org.
Robert P. Mxxxxx, PhD
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This report was posted on Ripoff Report on 05/17/2012 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/SynapseIndia/Mountain-View-California-94043/SynapseIndia-Elance-Conflict-of-Interest-Mountain-View-California-884310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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