• Report: #996253

Complaint Review: Systemax

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  • Submitted: Sun, January 13, 2013
  • Updated: Wed, February 20, 2013

  • Reported By: Greg S. — Beavercreek Ohio United States of America
Systemax
7795 West Flagler St., Suite 35 Miami, Florida 331 Miami, Florida United States of America

Systemax Tigerdirect, 4myrebate, CompUSA, CircuitCity, SYX Services Fraud, Scam Miami, Florida

*UPDATE Employee: Rebate Approved

*Author of original report: 3 weeks later

*Author of original report: Update

*UPDATE Employee: Dear Customer

*Author of original report: Update

*UPDATE Employee: Dear Customer

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I filed 4 rebates for products bought through Tigerdirect.com and Circuitcity.com.  I chose to pay a $4 fee to expedite the largest rebate.  All 4 of the forms were nearly identical, requiring a receipt/invoice, or packing slip and a UPC.  I printed out the email receipt I received from each product and sent in along with the UPC within the time frame.  The expedited rebate, the one I paid a fee to get, was accepted.  The 3 others were all denied several weeks later.  I called and waited on hold for 45 minutes to talk to a customer service representative after the first rejection.  I explained the issue and gave them the other claim with the exact same requirements and information included.  They tried to argue but eventually relented and gave me the rebate.  Upon receiving the 2nd notice I tried to avoid the 45 minute wait and emailed 4myrebate.  They didn't read the email and simply told me to call the 800 number.  I called again, waited on hold for 45 minutes and got approved again after another argument.  The 3rd rejection came a couple days later, so again I tried to save my time and emailed.  This time the person actually read my email and said I needed to submit an "invoice," what I submitted was an order confirmation.  I argued that it's a "receipt" if it has my payment information listed and that was listed as acceptable oon their rebate form.  He insisted on an invoice and said its available through the website.  I got off the phone with him and attempted to get the invoice, but circuitcity has been absorbed by tigerdirect so those invoices are no longer available.  I explained this in my email, and was told to call the 800 number again.  I called, waited on hold for another 45 minutes, and talked to someone who basically said without the invoice, they cannot process.  I asked how I can get the invoice since they are the same company, and they offered no advice aside from telling me to submit everything again.  After I hung up, I started investigating this company and their practices and found hundreds of web posts related to this.  I also found out that if I were able to get an invoice, I would most likely be rejected again because the UPC was sent in the first time and I don't have another copy.  

Apparently this company was sued in 2009 by the state of Florida and a settlement was reached out of court.  No details are available about the settlement, but I have to assume the thousands of people they ripped off and continue to rip off didn't get a dime of this settlement and it apparently has not changed their business practice.  I am frustrated beyond belief and will not actively avoid this company and all of their subsidiaries and plan to tell everyone I know to do the same in every way I possibly can.

They are committing fraud by denying claims that meet the requirements, but aren't accompanied with the fee.  Their email start with "Customer satisfaction is very important to us" which is the biggest load of crap I have ever heard.  The whole business model is to cheat customers out of rebate money by rejecting or making it too difficult to argue.  Spend a couple extra dollars at the point of sale and save money overall by avoiding this awful company and their fraudulent rebates!

This report was posted on Ripoff Report on 01/13/2013 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Systemax/Miami-Florida-33144/Systemax-Tigerdirect-4myrebate-CompUSA-CircuitCity-SYX-Services-Fraud-Scam-Miami-Flo-996253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Rebate Approved

AUTHOR: Tiger direct pat - (U.S.A.)

We apologize for the delay. Please be advised that our records show that your rebate was approved on 2/18/13. Do not hesitate to email us at customersatisfaction@help.tigerdirect.com if there is anything else we can do to assist you.
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#2 Author of original report

3 weeks later

AUTHOR: Greg S. - (United States of America)

Its been 3 weeks since the employee posted saying to allow 3 business days and nothing has been done. I wanted to provide an update to confirm my earlier report on just how bad customer service is. Never again from tigerdirect or it's parent company. Lost a customer for life who unfortunately has spent thousands of dollars with them.
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#3 Author of original report

Update

AUTHOR: Greg S. - (United States of America)

I find it funny the post says "We have contacted 4myrebate" like its a separate entity.  It's the same company, in fact it's the same address for customer service.  It's now been 3 business days and still no communication from 4myrebate.  Not that this is a shock to me, just giving an update.  

For anyone reading this, and considering buying from this company or it's subsidiaries, the rebates are a complete scam.  If you want to redeem the rebate, pay the $4 and it will go through no problem.  Otherwise, buy from another company and compare the prices prior to the rebates as you most likely won't get the rebate or have to spend hours fighting to get $25.  The only reason they offer rebates instead of sale prices is they count on a significant percentage of them not being filled and people not fighting to get their money.

I bought a barebones computer package from tigerdirect and the price advertised said "after rebates."  They don't tell you that there are 4 separate rebates for this one purchase and each one is $25 or less.  So in order to get your money back, it will take 4 separate mailings, 4 separate phone calls, and 4 separate fights all amounting to hours of time lost.  I should've bought from competitor, paid less up front and kept my money, time, and sanity.

The end of your post says, I hope this doesn't change your opinion about the company.  Nope, it sure doesn't just reinforces how awful your company truly is!
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#4 UPDATE Employee

Dear Customer

AUTHOR: Tiger direct pat - (U.S.A.)

We do apologize for the inconvenience. Please be advised that we have contacted 4myrebate and provided the necessary document for approval. Please allow 1-3 business days to get update from 4myrebate. . Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.
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#5 Author of original report

Update

AUTHOR: Greg S. - (United States of America)

I have now contacted customer service at tigerdirect, they promised a response in 24 hours.  It's 3 days later and no response.  Here is how you can locate my records:
Order that is still outstanding:

Rebates that have been processed after much arguing:
1083193610782521 (paid fee for this one and went through without an issue)
1721101418523613
1920561820161718

Rebate that has been turned down and still no reply:
2612431798151283

Same receipt sent for all rebates.

Spent over 4 hours on the phone, most of it on hold, and still no resolution.
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#6 UPDATE Employee

Dear Customer

AUTHOR: Tiger direct pat - (U.S.A.)

We sincerely do apologize for the inconvenience in the matter.  Unfortunately your post does not have enough details to locate your records; so that we may provide you with assistance pertaining to your issue and assist you with the rebate center please contact us at RebateHelp@help.tigerdirect.com with your order details. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.
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