- Report: #1152972
Report - Rebuttal - Arbitrate
Complaint Review: Systools Software
Systools Software Systools, systoolsgroup, systools group Dishonest seller, useless software, does not honir their refund policy Internet
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My company purchased the Google Apps backup software. The version we purchased claimed to be able to back up multiple mailboxes from a single logon. It failed, and their tech support downgraded me to the previous version, which did not have the same features. I was performing legal discovery on a tight time budget and gave up and did it manually since they could only offer to look into it later. I asked for a refund but they denied it, saying that I refused their help.
In other words, they sell software that diesn't work, offer to fix it after you buy it, and turn you down when you request a refund according to their policy. I didn't want a software development project, I wanted software.This is an incompetent and dishonest vendor and I recommend that you steer clear. It disgusts me that I was honest and paid for the number of users I though I would need, rather than ripping them off. Now I'm out $119 for crap software that doesn't work and I spent two days doing the job it was supposed to do. Stay away from this company! They have no integrity.
This report was posted on Ripoff Report on 06/07/2014 07:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Systools-Software/internet/Systools-Software-Systools-systoolsgroup-systools-group-Dishonest-seller-useless-softw-1152972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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