• Report: #138180

Complaint Review: Systweak

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  • Submitted: Sat, April 09, 2005
  • Updated: Sat, April 09, 2005

  • Reported By:Waterloo Illinois
Systweak
E-73 Chitranjan Marg, 'C'-Scheme Jaipur- 302001, Other India

Systweak ripoff/ fraudulent Advaced Systems Optimizer will not fully uninstall after trial period is over Jaipur- 302001 India

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I was told by them if I want Advanced Optimizer off of my machine, that I would have to buy it.

see below.

Posted on 07 Mar 2005 01:45 AM
I tried your software for 30 days and I didn't see an improvement. After the 30 days I decided to unintstall it. However, when I did, it will not restore my windows display panel. How do I restore it back to before I installed your software?
Sarini Jain


Posted on 07 Mar 2005 06:13 PM
Dear Travis

Thank you for writing to us.

Regarding your query, I will require some information to get to the root of the problem. Please e-mail us the following:

1. The exact error message and error reference number (displayed by the system) that you received.
2. The instance when you received this error.
3. The name, version and edition of the operating system you are using.
4. The feature(s) you used of Advanced System Optimizer after which you are facing this problem.

Once I have this information I will be in a better position to provide you the resolution.

Looking forward to hearing from you soon.

Regards

Sarini Jain
Systweak Support Team
----------------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
Travis Roberts

Posted on 07 Mar 2005 06:36 PM
Your program takes over the display settings. I no longer want to use your program. When I uninstalled it, your program did not restore the display settings so that I may change the background image, screen saver
and monitor settings. I would like these settings back. However since I am past my 30 day trial, it won't allow me to get back into your program.

Sarini Jain wrote:
Shally Maheshwari

Posted on 08 Mar 2005 06:27 PM
Dear Travis

Thank you for writing to us.

Regarding your query, I am afraid it is not possible to install the trial version again once the trial period is expired. The only way to use the product again is by purchasing it and installing the registered version of the product.

However, you can change your background image and other settings through Control Panel or by right clicking on your Desktop area and clicking on Properties option.

Please do not hesitate to contact us, should you have further queries.

Regards

Shally Maheshwari
Systweak Support Team
------------------------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
clssy56@htc.net

Posted on 08 Mar 2005 09:36 PM
Your program changed the properties option as it does not give me but one option
on using a theme. I am wanting to get my other options back. I am also not
wanting to use your software as I seen no change in my computer.

Travis

Quoting Shally Maheshwari :
Sarini Jain

Posted on 09 Mar 2005 02:45 PM
Dear Travis

Thank you again for writing to us.

Regarding your query, please let us know which feature you used of Advanced System Optimizer to change the settings.

Once I have this information I will be in a better position to provide you the resolution.

Looking forward to hearing from you soon.

Regards

Sarini Jain
Systweak Support Team
----------------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
clssy56@htc.net

Posted on 09 Mar 2005 07:36 PM
I have and I keep getting confussed people. This is starting to piss me off since this in my 5th or 6th email and it hasn't gotten any farther then your
last email. I have Advanced System Optimizer V2 trial edition. It is expired and I want to remove it completely. I have removed it, but it did not restore
my display settings of which only shows one tab for changing themes, nothing else for the desktop or display. I want my display settings restored to how it
was before I tried your program.


Travis

Quoting Sarini Jain :
Shally Maheshwari

Posted on 10 Mar 2005 05:39 PM
Dear Travis

My apologies for any inconvenience you may have experienced.

Regarding your query, to restore your display settings, please follow the steps below:

1. Go to contol panel through start menu and double-click on Appearance and Themes option in the window.

2. Now, select the desired option from 'Pick a task' heading to access different display settings option.

You can change the settings from here.

This should help.

Please do not hesitate to contact us, should you have further queries.

Regards

Shally Maheshwari
Systweak Support Team
----------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
Travis Roberts

Posted on 10 Mar 2005 06:06 PM
That's not what I want. I want my settings like they were before. I could right click the desktop and access my settings. I don't have an "Apperace and Theme" icon. The only one I have is a "Display" which I use to do my settings from. Now I don't have a screensaver, can't
change my wallpaper, can't change my monitor settings... the only thing I can change is my "Theme" setting.

Travis

Shally Maheshwari wrote:
Travis Roberts

Posted on 10 Mar 2005 06:09 PM
I used the windows optimizer which took over my display settings. Now I can't even get to them.

Travis

Sarini Jain wrote:
Shally Maheshwari

Posted on 11 Mar 2005 03:51 PM
Dear Travis

My apologies for any inconvenience you may have experienced.

Regarding your query, I suggest that you do a system restore to undo changes on your computer and restore its settings and performance. To do so, go to Programs via start menu. Here, go to Accessories and then to System Tools. Now, click on System Restore and follow the steps in the wizard.

Also, please note that when you follow the steps given in our previous e-mail, you will get all the missing icons in your display box.

Please do not hesitate to contact us, should you have further queries.

Regards

Shally Maheshwari
Systweak Support Team
------------------------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
Travis Roberts

Posted on 19 Mar 2005 06:25 AM
I can not do a Restore, as it will delete work that I have done as it's been almost 2 months since originally installed. I want this situation fixed NOW. It's been over a month talking to you people with nothing helpfull at all. I want my original settings back to normal. This is rediculous and I am extremely upset with this situation. Do I need to take legal action?

Travis
Shally Maheshwari
Posted on 21 Mar 2005 03:50 PM
Dear Travis

Thank you for writing to us.

Regarding your query, it seems you changed your display settings using Advanced System Optimizer which can only be reverted once you install it again on your system and change those settings. However, due to security reasons we do not allow our customers to reinstall the trial version after the expiry of the trial period.

Therefore, we suggest that you purchase the Advanced System Optimizer on special 11% discount from the link below:
xxxxxxxx

This should fix the problem.

Please do not hesitate to contact us, should you have further queries.

Regards

Shally Maheshwari
Systweak Support Team
----------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
Travis Roberts

Posted on 21 Mar 2005 11:00 PM
I will not be buying any of your software. Since this was part of your trial program, I suggest you fix my problem.

Shally Maheshwari
Posted on 22 Mar 2005 06:57 PM
Dear Travis

My apologies for any inconvenience you may have experienced.

Regarding your query, as mentioned previously, due to security reasons we do not allow our customers to reinstall the trial version after the expiry of the trial period.

Furthermore, it is solely upto the user's ability to use the product fully.

Please do not hesitate to contact us, should you have further queries.

Regards

Shally Maheshwari
Systweak Support Team
------------------------------------------------------------------------
If you are not satisfied with the answer, please contact the Chief Development Officer directly at cdo@systweak.com
----------------------------------------------------------------
VERY IMPORTANT: If you are responding to this e-mail, please include all original message text.
clssy56@htc.net

Posted on 22 Mar 2005 07:36 PM
I want someone to give a call at work. This is rediculous. Is this how you treat your potential customers..."Here try our product" "Oh I'm sorry you can't
get it off your machine but if you spend $50 and buy the product, we can get it off for you". What a bunch of malarky. It was a free trial and if you didn't
like the way it worked, you take it off. How difficult is that? I have removed the product and it did not restore my settings. Please have someone give me a
call at work to discuss this further.

Travis

Quoting Shally Maheshwari :
clssy56@htc.net

Posted on 22 Mar 2005 08:33 PM
I do not want your program, hence the reason why I want it off my machine and my
settings restored back to normal.


Travis
Waterloo, Illinois
U.S.A.

This report was posted on Ripoff Report on 04/09/2005 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Systweak/Jaipur-302001-Other/Systweak-ripoff-fraudulent-Advaced-Systems-Optimizer-will-not-fully-uninstall-after-trial-138180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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