Complaint Review: Systweak - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Systweak Internet Germany
- Phone:
- Web: systweak.com
- Category: Unusual Rip-Off
Systweak Faudulent charge on my debit card for $59.99. NO contact info provided. Only SYSTWEAK GERMANY Internet Germany
*REBUTTAL Owner of company: Response from Systweak Support - Corporate office
*REBUTTAL Owner of company: Response from Systweak Support - Corporate office
Show customers why they should trust your business over your competitors...
I found a fraudulent charge on my debit card for $59.99. The only information provided was SYSTWEAK GERMANY. I currently have identity theft and ongoing computer router, modem, and phone hacking. I don't know if or how this charge is related. However, I continually find an IP address on my computer that is located in Germany as well.
Christine
Rockaway, NJ
This report was posted on Ripoff Report on 07/07/2013 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/systweak/internet/systweak-faudulent-charge-on-my-debit-card-for-5999-no-contact-info-provided-only-sys-1065049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 REBUTTAL Owner of company
Response from Systweak Support - Corporate office
AUTHOR: Systweak Support Team - ()
SUBMITTED: Sunday, July 14, 2013
Dear Christine,
Please accept our apologies for the inconvenience caused to you.
We do not charge our customers without their approval and consent; neither can we make any purchase on customer's behalf. We do not store the credit card information of our customers; they are completely confidential and are saved with our payment gateway (Cleverbridge).
Since you do not intend to use the software, please submit your refund request here: http://support.systweak.com, as per our money back policy your purchases will be immediately refunded.
Regards
Systweak Software
#1 REBUTTAL Owner of company
Response from Systweak Support - Corporate office
AUTHOR: Systweak Support Team - ()
SUBMITTED: Thursday, July 11, 2013
Dear Christine,
We are sorry to hear about your experience. I want to assure you that our programs are used by over a million customers successfully to optimize their PC.
We take customer satisfaction very seriously and would like to address your issues immediately.
Could you kindly send your refund request to support@systweak.com? We will refund your purchase immediately.
Regards
Systweak Software
Related Reports
12:51 PM
10:39 AM
10:44 AM
08:53 AM
07:22 PM
11:20 AM
06:52 AM
07:03 PM
09:28 PM
12:45 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
