• Report: #1122736

Complaint Review: T D Ameritrade

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  • Submitted: Tue, February 11, 2014
  • Updated: Mon, April 07, 2014

  • Reported By: kraymond — Bell Canyon California
T D Ameritrade
200 South 108th Avenue Omaha, Nebraska USA

T D Ameritrade TD Ameritrade Shut Us Out of Our Accounts and then Threw Our Money Out Omaha Nebraska

*Consumer Comment: Something seems to be missing..

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In November of 2013, T D Ameritrade upgraded their website.

 

 In so doing, they shut us out of online access to our accounts.

 Our local Encino, CA branch could not help.  TDA's Tech department suggested we try a browser so outdated it would give us all sorts of additional problems.    The Tech Supervisor also told us that the company had received thousands of calls from aggrieved customers across the country who were facing the same issue. 

We called the Omaha, Nebraska HQ, where we patiently explained our problem to the operator and asked to speak to someone who could help.  We were transferred to the Office of the President, specifically a woman named Betsy Myers.  She did not provide a title.    She also said TDA was not obliged to provide online access to its customers.  And then she hung up on us.

 

We called back, and despite telling the operator we needed to speak to someone else, got put back to Ms Myers again, who repeated exactly what she had said previously.  We politely told her we no longer wanted to talk to her, and to connect us with a superior.  She refused.  Everytime we called back, there she was.  

We wrote an email to the investor relations department, and copied corporate affairs.  A few hours later, we received a phone call from a Mr Daniel Pilmaier, from the Office of the President, saying if we continued to try and contact the company, TDA would be forced to reevaluate its relationship with us.

Two days later, we received a letter stating that the company no longer wanted our money and we had 30 days to take it out and we would be responsible for any fees, penalties and charges.  We had been abruptly terminated.  

We wrote to the head of retail, Mr Tom Bradley, but that email was forwarded back to Mr Pilmaier, who called and said, basically, "don't waste your time."

We have filed a complaint with FINRA against these two individuals and the company.

Our money is out, and now with companies like Vanguard and Fidelity where the executives are knowledgeable, polite and seem to care more about their customers than the unethical TD Ameritrade.  

I would caution everyone about doing business with them: they are arrogant, ineffectual and, as just proven, do not care for your business.   Their web upgrade has effectively shut out thousands of people, most of whom probably figure there is nothing they can do.

Our attempts to resolve this matter were met by TDA simply terminating us, and they put on the case two employees of indeterminate ranking who circled the wagons, prevented any further access and figured the best way to hide their poor and crass behaviour was to throw our money out.  

A company to stay away from.

 


This report was posted on Ripoff Report on 02/11/2014 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-D-Ameritrade/Omaha-Nebraska-68154/T-D-Ameritrade-TD-Ameritrade-Shut-Us-Out-of-Our-Accounts-and-then-Threw-Our-Money-Out-Oma-1122736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Something seems to be missing..

AUTHOR: Robert - ()

 First off your title states that they "threw our money out".  To most people that would seem that they just lost your money and you never got it.  However, it takes someone to read the entire report that no you got your money.  This puts quite a slant on your report and does make one wonder.

Next, you(like most people) are trying to paint yourself as being so calm and understanding and it is all on them.  After all you patiently and politely explained your issue.  But then you were transfered to a person who is in the office of the president and apparently the entire conversation was you perhaps saying hello and her saying that they aren't obligated to provide on-line access and then hangs up on you.  Really?  That was the entire conversation...somehow I doubt it.

 Everytime we called back, there she was.

- And just how many times did you call back?

We wrote an email to the investor relations department, and copied corporate affairs.

-How about letting people know exactly what was in that e-mail?

We have filed a complaint with FINRA against these two individuals and the company.

- Why?  Is rudeness a FINRA violation?  Does FINRA require a business to do business with you?  Does FINRA require that they provide you on-line access?  My guess on all 3 of those is a big NO, and if your e-mail hinted at anything like this one could see why they decided to terminate their relationship with you.

Our money is out, and now with companies like (((REACTED))) where the executives are knowledgeable, polite and seem to care more about their customers than the unethical TD Ameritrade.

- So just how many executives have you talked to at Vanguard and Fidelity?  How many calls or e-mails to their Office of the President or Inventor Relations did you make? 

 

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