- Report: #510365
Report - Rebuttal - Arbitrate
Complaint Review: T-MOBILE WIRELESS COMPANY
T-MOBILE WIRELESS COMPANYTmobile.com Internet United States of America
T-MOBILE WIRELESS COMPANY T-Mobile Failed to stop my cell from receiving text messages after I requested I didn't want that feature! Internet
*UPDATE EX-employee responds: In Response
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It was to my understanding that after I have requested NOT to receive ANY text, video, or picture messages on my T-Mobile Cell Phone, that I would not. Prior to this incident, I received a text message on 10/04/2009, 09/25/09, 09/19/09, 09/15/09, 08/14/09, and so on, and so on, and called T-Mobile and gave them hell about that one, and back then I was assured that I would no longer be receiving any more text messages.
I have had my Text block on my cellphone since Jan 09.
It would seem that T-Mobile has a problem understanding when a customer tells them that THEY do not wish to receive ANY TEXT messages on their cellphone.
Had I not called T-Mobile to complain about this issue, I would have been charged, because they did not catch it!!!
So I have to be the one to make sure that THEY (T-Mobile) are doing their job as well..
As an unsatisfied customer, you would think that they would release me from my contract without paying any penalties, right? Since they can't seem to stop these texts from getting through!!!
But all they care about is getting their money, and in no way did T-Mobile even try to compensate me for the trouble of having to call them and fix this problem... AGAIN!!!
I can assure you that I will never go back or do I even recommend T-Mobile to anyone... EVER!!!
This report was posted on Ripoff Report on 10/16/2009 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE-WIRELESS-COMPANY/internet/T-MOBILE-WIRELESS-COMPANY-T-Mobile-Failed-to-stop-my-cell-from-receiving-text-messages-af-510365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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