- Report: #915078
Report - Rebuttal - Arbitrate
Complaint Review: T-MOBILE
T-MOBILE12920 Se 38th St. Bellevue, Washington United States of America
T-MOBILE T-Mobile USA, Inc. Will rip you off after ripping you off again and again and again. Bellevue, Washington
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The retail store tells me that they dont do the troubleshooting at all and didnt understand why they instructed me to do that. Then the tech say it needs to be replaced. Ok so I have the insurance and that should take care of it right? WRONG!!!!!! Your insurance doesnt take care of it. Only if its stolen but not defects for the insurance. So I ask to speak with a manager and he confirms the communication from the tech. Then he says this is what I will do for you. I will send you the Samsung Exhibit II 4G less than $200 value and refurbished and waive the $20 exchange fee $5 for shipping fee. So I asked why not replace my Vibrant. Managers response we are out of Vibrants which you paid the $600 some odd dollars for and the Samsung Exhibit is a MUCH BETTER PHONE TRUST ME. I figured I guess if thats the only option. I asked how long a cell phone should last if you take care of it normally. His response was 3 years normally. I told them if you look in all the history Ive only called a few times and that I dont abuse the insurance and Im not going to lie about what happened to the phone.
Its not mid July 2012 and Im having almost all the same problems with the Exhibit II 4G. When receiving a phone call it goes straight to the voicemail but now instead it also once every 3-4 days it has a continuous vibration and only work around is to reboot. And when I asked to speak with a supervisor or manager I always get were too busy give us a number and well call you back. I never got a call back and that I had to keep calling.
This report was posted on Ripoff Report on 07/20/2012 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE/Bellevue-Washington-98006/T-MOBILE-T-Mobile-USA-Inc-Will-rip-you-off-after-ripping-you-off-again-and-again-and-aga-915078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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