• Report: #818053

Complaint Review: T MOBILE

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  • Submitted: Wed, January 04, 2012
  • Updated: Wed, January 04, 2012

  • Reported By: Remy — Cleveland Texas United States of America
T MOBILE
PO BOX 660252 DALLAS, Texas United States of America

T MOBILE THEY ARE CHARGING 200.00 PER PHONE ON A 1 CONTRACT DEAL. DALLAS, Texas

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I went to T-Mobile store looking for phone and sales rep talked me into getting a Hot Spot for my laptop, when i was talking to him he said its $29.99 a month, so i agreed, and got it.After a day or so the Hot Spot did not work so i called them back and told them to cancel and i dont want it, the sales rep said he will call me back , and i waited and waited for his call and never called back.  I called them and they told me it would be 200.00 for cancellation of contract.  I fought over the phone with them for hours because i tried to cancel it right after i got it.  The just waited out the time to get more money outta me.  So after all the fighting i decided to cancel my main phone account in which i had with the company for over 3 years.  I had 1 contract with 4 phones and i understand that there is a 200.00 fee to cancel a contract early but now they are saying its 200.00 per phone and with 1 phone line just assigned to the hotspot that equals 5 x 200.00......1,000.00 dollars to cancel a phone.  Come on that is just ridiculous.  This is the biggest rip off I have ever seen. I am a 62 years old widow on fixed income and they keep trying to get me to pay for all those phones, which i have only 1 contarct?? and they are very rude and do not have respect and hanged up the phone on me after i told them No, i will not pay for the cancellation fee of 5 phones. Please let people know about this matter so they will stop using T-Moblie, and i hope someone can help me with this matter.

This report was posted on Ripoff Report on 01/04/2012 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE/DALLAS-Texas-75266-0252/T-MOBILE-THEY-ARE-CHARGING-20000-PER-PHONE-ON-A-1-CONTRACT-DEAL-DALLAS-Texas-818053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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