- Report: #947584
Report - Rebuttal - Arbitrate
Complaint Review: T-MOBILE
T-MOBILEEL DORADO HILLS, California United States of America
T-MOBILE DECEIVING PRACTICES EL DORADO HILLS, California
I wanted to add a 6th line, and BEFORE I ordered any changes, I consulted with THREE different T-mobile agents. The agents explained that their family plans only supports five lines and that the solution would be to split my
business in two accounts.
The THREE agents agreed that my combined two bills would show a base increase of $30.00 (This is $10.00 for the additional line, plus $20.00 for the Data plan). This is exactly what it would be for adding a line to the Family plan, without splitting the account. Based on THREE agents words, I ordered the addition of the 6th line.
Problem is that my bills increased by about $80.00 (instead of $30.00.) I am now stuck in a 2-year contract.
I wrote a couple of letters to T-mobile and they, shamelessly and negligently, reply itemizing the bills. They do not even
address the basic fact that I ordered the change based on misleading and/or false promises from THREE T-mobile agents. I feel Im being RIPOFF by T-mobile.
This report was posted on Ripoff Report on 09/27/2012 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE/EL-DORADO-HILLS-California-95762/T-MOBILE-DECEIVING-PRACTICES-EL-DORADO-HILLS-California-947584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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