• Report: #819619

Complaint Review: T-MOBILE

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  • Submitted: Sun, January 08, 2012
  • Updated: Thu, January 26, 2012

  • Reported By: Marvin michael — brownsville Texas U.S.A.
T-MOBILE
Internet United States of America

T-MOBILE PREPAID T-MOBILE WILL NOT LET YOU DISCONTINUE SERVICE Internet

*Consumer Comment: T-mobile also charged my Prepaid phone without authorization

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T-Mobile doesn't have coverage at my Home. I am changing to Verizon. I am on a Month by Month Plan, prepaid. I stopped Auto Pay, but, the T-Mobile Web Site will NOT LET ME STOP SERVICE, I called all Numbers, several Times, they all had a busy signal.
I noticed T-Mobile is Bankrupt, good reason to RIP OFF customers.

This report was posted on Ripoff Report on 01/08/2012 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE/internet/T-MOBILE-PREPAID-T-MOBILE-WILL-NOT-LET-YOU-DISCONTINUE-SERVICE-Internet-819619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

T-mobile also charged my Prepaid phone without authorization

AUTHOR: Kc-fl - (U.S.A.)

I had the same problem this week. My phone does not seem to work at home either. I cancelled my auto-pay after having issues and not being able to get any assistance(or even calls returned)  from T-mobile.They charged me anyways for the next month.

I called today and was transferred several times and finally I was transferrd to the prepaid billing department. I was told by the rep that they have a no refund policy and since my account has already been charged, there was nothing they could do. I threatened to dispute the charge with Discover since I didn't authorize it. No luck. Once  I spoke to a supervisor, however, she agreed to refund the money and ensure the auto pay was cancelled for the future. I would suggest trying this route first. If no luck, dispute the charge with your credit card company.
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