- Report: #625377
Report - Rebuttal - Arbitrate
Complaint Review: T - MOBILE
T - MOBILE12920 SE 38TH ST BELLVUE,WASHINGTON 98006 Internet United States of America
T - MOBILE TERRIBLE MESS!!! Internet
*Consumer Comment: A word to the wise...
*Author of original report: WHAT'S YOUR POINT???
*Consumer Comment: ITS your phone
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Some may ask...What lead me back to T-Mobile?, and I will tell 'U all that I was tried other competitor (AT&T) prepaid service Although, it was 'K service $60.00 only talk/text no internet,
Which I had long for once again because my 1st Blackberry was with AT&T and when I had lost my income...lost my service and since I had missed having Blackberry service and tried T-Mobile once again,
I was able to get T-Mobile Blackberry contract but have to pay per month in advance for service and this is where all my problems started after getting T-Mobile service back in Feb 2010 which is current services I have now,
The T-Mobile store rep who assisted me purchase of this Blackberry wasn't honest with me and then I had went back confront him, and was compensate (although, I would have preferred another Blackberry) with other things,
Prior to going back to store I had contact T-Mobile customer service spoke to Supervisor who I told truth and she told me I would get Free month of service when I had asked and this is what she said,
Why did I believe it??? To good to be True and then when I had called back all sudden everything changes and story twisted (T-Mobile did want to honor their word),
I had contact T-Mobile Corporate and this was disaster spoke to rep there who want to argue with me (not honor me free month) and wanted punish T-Mobile store rep who sold me this EXTRA Blackberry he had,
Then my problems only got worst..This Blackberry was sometimes lighten up and hour glass would appear to turn up/down until it was bothers my nerves,
I would take out battery almost like routine just everyday (or every other day) sometimes more than one time a day allowing for the Blackberry to reset,
This had become to old and tried me..Not to mention there was times I would get GSM have no ideal what this meant and EDGE is what I'm use to seeing (EDGE is now showing but was concern @ 1st),
Sometimes X would show on my Blackberry or the word OFF, and then some strange unknown email which appear, and then I would have take battery out for it disappear and Blackberry reset, once again,
Oh, let mention..They (T-Mobile) had told me that I had needed to register this Blackberry by going adding my personal email address through T-Mobile and I don't know why,
I never any problems with getting email so I figure that TMobile was up to something,
When the Blackberry is still ON???...This story get better I had change this T-Mobile Blackberry cell number because I was getting strange calls,
Then some how I was charge twice for 1 call to T-Mobile customer service @ 611 to change it and then I notice double charge I had to call and talk like lawyer to get my credit, and T-Mobile supervisor had credit me for extra charge,
But now that I think about it she couldn't explain to how this happen,
After fact when I call T-Mobile 611 for my balance it still says my regular amt close to $101.00 per month (system) and my viewable payment history,
No where does this rough credit $17.30 show reduce my amt due but it does say (thru system),
Leaving me with less than $84.00 to pay on next billing cycle coming up and to added insult to injury, I had called T-Mobile some days back asking if they could give me until 27th of this month (July 2010) to pay,
Bill due 23rd and I was told I have no extensions for my acct and they couldn't do it ???, I not on contract nor do I pay per minute I'm just in between,
I'm thinking where Where do I stand on T-Mobile Pole ???,
Then..I had still call (like I had mention before) and when I did speak to T-Mobile supervisor (one which credit my acct $17.30) and T-Mobile rep,
Both had told me..I couldn't give me extension because of my FLEX T-Mobile Blackberry acct,
But I have service and they (T-Mobile) are receiving my money each month,
Why should I continue to give T-Mobile my money??? They don't care and I guarantee they will because I'm switching over to Verizon Wireless and hopefully I can get w/them because I know they (Verizon) have Good service and catching up with being @ top with AT&T,
In addition now it appears that my T-Mobile Blackberry started acting up and strange things happen, and nothing surprise me,
I wouldn't be surprise if someone there is doing something to my service since I have not pay yet, and I'm always seeing 100 security check on this Blackberry,
Yeah Right...It amazes me how they (T-Mobile) can take my month each time but can't give me 4 days later to pay???,
There are too many problems I see there are over 800 complaints against T-Mobile here @ Rip Off,
I wouldn't be surprise if Attorney General gets involve later down the line as well as T-Mobile fading because of all complaints and they R not wanting to fix issue,
Which saws they lack caring for us customers who give them our money so that they can live productivity life,
Let me added one more thing...I had contact Federal Trade Commission about T-Mobile not honoring their word of giving me free month service and never got resolution,
Only thing Federal Trade Commission had sent me was copy of the report I had done online @ Federal Trade Commission,
No results @ all and I wouldn't be surprise if they (Federal Trade Commission) wasn't paid off,
Politics...I hate to say this but I don't see T-Mobile being around to long because of how they have mistreated us customers who wanted their services and they have become to high and mighty,
I can't waited to switch to Verizon Wirless (if possible) which will be happiness moment in my life and I will be rid of T-Mobile,
Not to mention they will be $101.00 less per month and it doesn't make them as company look good,
Not Happy T-Mobile Customer (July 2010),
This report was posted on Ripoff Report on 07/20/2010 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE/internet/T-MOBILE-TERRIBLE-MESS-Internet-625377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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