• Report: #66430

Complaint Review: T MOBLE USA

  • Submitted: Tue, September 02, 2003
  • Updated: Sat, September 06, 2003

  • Reported By:MERIVILLE Indiana


*Consumer Suggestion: Don't let them rip you off!

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Well I was using t-moble for about 4 months, on the 5th they stuck me with a bill for $700 so i complaned and they told me they will give my 600 free min. for the mistake. When the bill stayed the same i called a 2nd time and they assure me that it will take time and i would not be billed.

T-moble's customer line had me call my mail box the next day and i should here my bill has been fix, but it was unchanged so i wait 2 days and call my mail box again only to find it now said i owed them $3000.

I raised heck and they still emptied it was me who created the bill in 3 days. It was like as soon i as i hung-up they sent it to a collection agent and ruined my credit. I have no idea what to do now.


This report was posted on Ripoff Report on 09/02/2003 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBLE-USA/MERRIVILL-Indiana-46410/T-MOBLE-USA-ripoff-THEYRE-TRYING-TO-RIPP-ME-OFF-MERRIVILLE-Indiana-66430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Don't let them rip you off!

AUTHOR: Jacqueline - (U.S.A.)

They can't just arbitrarily bill you whenever and whatever the hell they want, without proving you made those calls. As far as them calling a collection agency and damaging your credit history, you can dispute the charges. There are still more options, on how to deal with your credit history. Access: www.ftc.gov for more information. This qualifies you for a free credit report, one per year. I recommend Trans Union:

Trans Union
P O Box 1000
Chester, PA, 19022 Unfortunetly, I do not have their number at this time, but you can call Information or search through the online Yellow Pages.

First if and when they might have billed you incorrectly, you have to demand their acknowledgement of the clerical error in writing. I am unaware as to whether or not you are still a customer with them, but from now on everything has to be in writing.

They are trying to bill you for $3000 over the coarse of three days, and this means they have to give you DETAILED LOGGING information of that calling transaction. Who did you call? Where did you call? What time of day? They have to provide print information.

They might actually earn their money this way, or believe their own lies, because of irresponsible book keeping. They've been around since 1994. This is either theft or a book keeping error.

Now I have some contact information. What you first need to do is write your correspondance letter, and mail it certified signature required. This is because they might deny receiving the letter. Find your "cc" references--correspondance copy list. Make sure that in your letter they are aware of the individuals who are also receiving copies of this letter.

The first one has to be an Attorney or a Lawyer. If there is someone you know as a friend, ask if you can use their name. IF you have not paid the money, DO NOT pay it. Don't let them intimidate you with a collection agency. They have a responsibility to share your own billing information with you. The most unprofessional neglect of all, is that you shouldn't even have to ask.

Now I did not see any addresses or phone numbers posted, so I'm going to list them. If you have this already, I apologize.

T Moble
1251 U S 31 North
Greenwood, IN, 46142

T Moble Customer Relations
P.O. Box 37380
Albuquerque, New Mexico, 87176-7380

You can still mail a "signature required" to a post office box. The Post Master will put a card in the box, and the owner of the box has to go to the counter to receive it. The Post Master will not give it to them, until the signature is collected. This is vital information to build evidence.

Here are some phones:
Fax: 1-889-5884
You can also dial "611" on your cell phone for direct customer service contact, if it's true.

Your letter can arrive in the mail, while you call and continue to communicate with them. It may not be a good idea to stay with them. If you have not located a new cell phone service, you probably should. This might happen all over again, if they fail to maintain their own billing records. You may not be the only one going in this situation. Give them 7 working days to reply to your correspondance. Insist that they need to verify in writing, that you don't owe them this money, and to admit their clerical error.

A person possibly for additional company management is: Ms. Amy Bircker Sales Manager. You might consider adding here name to either your "cc" list or Salutation.

If there is still a problem, get back to us.

Hope this helps.

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