- Report: #509646
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile - HTC of America
T-Mobile - HTC of Americahttps://www.t-mobile.com/ Internet United States of America
T-Mobile - HTC of America Will not warranty 2 month old $500 phone Internet
*Consumer Comment: Been a tmobile customer for 5 years as well
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I bought a T-mobile/HTC Touch Pro 2 $500 cell phone in August and the #8 on the sliding keyboard bent up on 10-13-09. I called T-mobile and HTC to try to get a replacement and was told it would cost me over $100 to get a replacement.
I argued with them but they said it was my fault (could not possibly be b/c the keyboard is reassessed in) and that they would not give me a new phone. I feel like I was ripped off by both companies. I have been a T-mobile customer for 5 years and NEVER complained once about any phone I have had.
BEWARE of their so called Warranty as they do not stand behind their phones...
This report was posted on Ripoff Report on 10/15/2009 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-HTC-of-America/internet/T-Mobile-HTC-of-America-Will-not-warranty-2-month-old-500-phone-Internet-509646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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