• Report: #509646

Complaint Review: T-Mobile - HTC of America

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  • Submitted: Thu, October 15, 2009
  • Updated: Thu, October 15, 2009

  • Reported By: Joseph — Bayville New Jersey U.S.A.
T-Mobile - HTC of America
https://www.t-mobile.com/ Internet United States of America

T-Mobile - HTC of America Will not warranty 2 month old $500 phone Internet

*Consumer Comment: Been a tmobile customer for 5 years as well

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I bought a T-mobile/HTC Touch Pro 2 $500 cell phone in August and the #8 on the sliding keyboard bent up on 10-13-09. I called T-mobile and HTC to try to get a replacement and was told it would cost me over $100 to get a replacement.

I argued with them but they said it was my fault (could not possibly be b/c the keyboard is reassessed in) and that they would not give me a new phone. I feel like I was ripped off by both companies. I have been a T-mobile customer for 5 years and NEVER complained once about any phone I have had.

BEWARE of their so called Warranty as they do not stand behind their phones...


This report was posted on Ripoff Report on 10/15/2009 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-HTC-of-America/internet/T-Mobile-HTC-of-America-Will-not-warranty-2-month-old-500-phone-Internet-509646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Been a tmobile customer for 5 years as well

AUTHOR: Adam - (U.S.A.)

I have never had any problems with Tmobile about getting a phone fixed. But i have a question. Did you have insurance on the phone. A warranty is different then insurance. With tmobile insurance you send the phone in and they either fix it or give you a new one. You said warranty so i assume that you are trying to get it fixed with a HTC company warranty. HTC can reserve the right to not honor a warranty if they think it was your fault.( they do not have to have proof)

 The point of phone insurance is that  Tmobile provides the replacement and then bills HTC. Alot easier then going through HTC.  IF you had insurance with tmobile they should honor it. try calling customer care a few times. Sometimes you get a new person that doesnt know or is not sure.  IF you didnt have insurance through Tmobile it is not ripping you off. You ripped yourself off.

Also usually your phone  insurance has a deductible. Just like car insurance. u said they were going to charge you 100 dollars to fix it. that sounds like your deductible to pay on that particular phone.  Most likely they would send you a new one. So you pay your 100 dollar deductible and get a new 500 dollar phone and they eat the cost of 400 dollars sounds fair to me.  Now again thats with insurance. sounds like you didnt have any but i could be wrong

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