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  • Report: #192975

Complaint Review: T-Mobile - Lets Talk

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  • Submitted: Tue, May 23, 2006
  • Updated: Sat, October 11, 2008

  • Reported By:Tifton Georgia
T-Mobile - Lets Talk
P O Box 742596 Cincinnati, Ohio U.S.A.

T-Mobile - Lets Talk rebate ripoff T-Mobile Sucks Let Talk is a Big Big Lie Cincinnati Ohio

*UPDATE Employee: Bad Customer Service Coming!

*UPDATE Employee: Bad Customer Service Coming!

*UPDATE Employee: Bad Customer Service Coming!

*UPDATE EX-employee responds: Your anger seems misdirected

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T-Mobile tells you that you will receive $130.00 rebate if you send your information to such and such address, no true.

I sent my rebate in way before the deadline date; got a letter saying that I didn't have a carrier with my information. They didn't tell me that I had to send in the name of the carrier. Just a way to get out of paying.

I got the card saying you don't qualify for the rebate because I didn't have enough information. Ok! I sent the letter to one of the address on the card on April 27, 2006 and then got my letter back on May 23, 2006 up opened. They took a long time to send it back to me so I could not resubmit it to get my refund.

T-Mobile and Lets talk are just the biggest rip-offs in America. I thought the gas companys were sticking it to us but T-Mobile and Lets talk have got them beat.

Dorothy
Tifton, Georgia
U.S.A.

This report was posted on Ripoff Report on 05/23/2006 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-Lets-Talk/Cincinnati-Ohio-45274-2596/T-Mobile-Lets-Talk-rebate-ripoff-T-Mobile-Sucks-Let-Talk-is-a-Big-Big-Lie-Cincinnati-Ohi-192975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Bad Customer Service Coming!

AUTHOR: Email Customer Care - (Canada)

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!
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#2 UPDATE Employee

Bad Customer Service Coming!

AUTHOR: Email Customer Care - (Canada)

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!
Respond to this report!
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#3 UPDATE Employee

Bad Customer Service Coming!

AUTHOR: Email Customer Care - (Canada)

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!
Respond to this report!
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#4 UPDATE EX-employee responds

Your anger seems misdirected

AUTHOR: Don - (U.S.A.)

Dorothy,

You blame T-Mobile for not getting your rebate. You say that the denied the rebate becuase you did not list your carrier. So are you telling me that T-Mobile, your service carrier, denied your rebate becuase you did not list your carrier???

This sounds like you signed up with Lets Talk, and the rebate offer is through them. I am sure that Lets Talk offered you a great deal too. So stop blaming T-Mobile becuase Lets Talk offered you a deal to sign with T-Mobile.
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