Due to a family medical problem, we'd purchased a family cell phone plan over the internet and contracted with TMobile.
W/ a tight budget, we count on rebates. $75 Custm Appreciation Rebates & $75 Custm Loyalty Rebates help defray some of the medical/therapy bills.
TMobile's service was lousy, connections were fuzzy. Incoming/outgoing AOL adverts. & SPAM text messg. were charged. These problems were never resolved from day 1. TMobile even billed us 4 their supposedly free service.
The Do Not Call List was informed & text messages were blocked via TMobile's website. We still got TM/SPAM text messg. & were billed for both!
Rebate can be redeemed after 6 months & pay the bills in full on time. I sent the rebate promotion at the 7th month. Beginning of December, all rebates were denied. Reps of the TMobile rebate center said I didn't pay the bill in full & they won't honor the rebates.
Experienced billing problems at the beginning of service with TMobile, I sent in the 6th month payment by registered mail 10 days before due! Guess what? On 7th month statement, TMobile claimed they didn't receive the payment & we'd a BIGGER PAST DUE.The 8th month statement had arrived about 7-12 days after the previous due day, my payment wasn't cashed by TMobile until 1st of the following month. The time span was 3 weeks from the check went out to cash. This billing practice, postponing cash a customer's check to avoid honoring the rebates must be illegal. Late payment notices were sent when the full payment was in their possession.
TMobile takes advantage of bulk mailing. NO POST MARK on a bulk mail & customers has no proof when the statement arrived.
Internet billing statements are different from mailed statements. It makes you confused; you tell yourself Just pay the bill and everything'll be fine. Nothing's fine, because PAST DUE, NO REFUND whenever possible applies. TMobile internet payment policy states T-mobile bears no liability or responsibility for any losses of any kind. I was told by T-Mobile's customer representatives, supervisors and managers that they aren't liable for any statement mistakes. That's illegal. They've figured out ways to avoid giving rebates to customers.
I requested in writing the # rebate holders have been disqualified from my program and am still waiting for the answer.
Think about this when you're going to do business with T-Mobile.
New York, New York