• Report: #167764

Complaint Review: T-Mobile, T-Mobile Rebate Process Center, Dept 063242 & Rebate Process Center

  • Submitted: Tue, December 13, 2005
  • Updated: Sat, March 04, 2006

  • Reported By:Jersey City New Jersey
T-Mobile, T-Mobile Rebate Process Center, Dept 063242 & Rebate Process Center
PO Box 742596 Cincinnati, Ohio U.S.A.

T-Mobile, T-Mobile Rebate Processing Center Dept 063242, outrageous ripoff & illegal billing pratice & phony cell phone rebate from T-mobile Cincinnati Ohio & Scottsdale Arizona

*UPDATE Employee: crazy pills reccommended

*Consumer Comment: Good Job Rich

*Consumer Comment: Good Job Rich

*Consumer Comment: Good Job Rich

*Consumer Comment: Good Job Rich

*UPDATE Employee: Corrections

*Consumer Comment: T-mobile Rip-off rebates

*UPDATE Employee: T-Mobile Rebates

*UPDATE Employee: T-Mobile Rebates

*UPDATE Employee: T-Mobile Rebates

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Due to a family medical problem, we'd purchased a family cell phone plan over the internet and contracted with TMobile.

W/ a tight budget, we count on rebates. $75 Custm Appreciation Rebates & $75 Custm Loyalty Rebates help defray some of the medical/therapy bills.

TMobile's service was lousy, connections were fuzzy. Incoming/outgoing AOL adverts. & SPAM text messg. were charged. These problems were never resolved from day 1. TMobile even billed us 4 their supposedly free service.
The Do Not Call List was informed & text messages were blocked via TMobile's website. We still got TM/SPAM text messg. & were billed for both!

Rebate can be redeemed after 6 months & pay the bills in full on time. I sent the rebate promotion at the 7th month. Beginning of December, all rebates were denied. Reps of the TMobile rebate center said I didn't pay the bill in full & they won't honor the rebates.

Experienced billing problems at the beginning of service with TMobile, I sent in the 6th month payment by registered mail 10 days before due! Guess what? On 7th month statement, TMobile claimed they didn't receive the payment & we'd a BIGGER PAST DUE.The 8th month statement had arrived about 7-12 days after the previous due day, my payment wasn't cashed by TMobile until 1st of the following month. The time span was 3 weeks from the check went out to cash. This billing practice, postponing cash a customer's check to avoid honoring the rebates must be illegal. Late payment notices were sent when the full payment was in their possession.

TMobile takes advantage of bulk mailing. NO POST MARK on a bulk mail & customers has no proof when the statement arrived.

Internet billing statements are different from mailed statements. It makes you confused; you tell yourself Just pay the bill and everything'll be fine. Nothing's fine, because PAST DUE, NO REFUND whenever possible applies. TMobile internet payment policy states T-mobile bears no liability or responsibility for any losses of any kind. I was told by T-Mobile's customer representatives, supervisors and managers that they aren't liable for any statement mistakes. That's illegal. They've figured out ways to avoid giving rebates to customers.

I requested in writing the # rebate holders have been disqualified from my program and am still waiting for the answer.

Think about this when you're going to do business with T-Mobile.

angrycustomer
New York, New York
U.S.A.

This report was posted on Ripoff Report on 12/13/2005 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-T-Mobile-Rebate-Process-Center-Dept-063242-Rebate-Process-Center/Cincinnati-Ohio-45274-2596/T-Mobile-T-Mobile-Rebate-Processing-Center-Dept-063242-outrageous-ripoff-illegal-billi-167764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

crazy pills reccommended

AUTHOR: J - (U.S.A.)

I am sorry that you have had such a horrific time with your rebates. Personally, I hate mail-in rebates. Its a time-wasting hassle that creates more stress for a time deprived world!

I believe there may be more to your story than meets the eye. Part of dealing with a customer-service, or retail business as large as T-Mobile, is experiencing the subtle differences in peoples personalities and perceptions, as their employees enjoy this same experience with their customers.

T-Mobile strives to deliver excellent service and have succeeded the last three years running (ask J.D.) So, my feeling is that the problem is not T-Mobile's unwillingness to help. The comments posted from the other T-Mobile Rep were thoughtfully said and filled with accurate information, which shows the dedication of a T-Mobile's employee to not only respond in his/her off-time, but to take the time to respond thoughtfully and with care.

From your comments it sounds as though your anger and frustration with the "authorized dealer" you originally dealt with trickled into every conversation and perception you had with T-Mobile until you developed an uncontrolled paranoia which I like to call "they'reouttogetme-itis."

Like the analogy said before, no-one really WANTS TO PAY MORE to get a transmission fixed by the dealership when you could go down the street and get it done for HALF-PRICE!! This is simply human-nature at work. But, as humans we make mistakes, and when I take my Ford to "Joes Trannies" and get a poorly re-done transmission where not only did they not fix it right, but they snagged my fuel line and left some bolts off the casings until eventually the whole truck falls apart. Then they close up shop and move accross town to get away from all their upset customers. But, here we are bad-mouthing Ford for making such a crappy truck,"man I'll never buy one of those again." Now I can't find "Joes" and I'm gonna try to hold Ford accountable for some work someone else did when, in actuality, I CHOSE TO DO BUSINESS WITH A THIRD PARTY.

I think many may see where this is headed and I won't waste any more of your time by making you read more of this! The other Rep who wrote in had answers. Yes, solutions to your problems!! But, your rebuttal retained your original attitude. I'm not even sure you cared that he wanted to help. The problem, I beleive, is that you are berating T-Mobile to be more accountable, when it is you who could use a lesson in how accountability is two-fold. I don't make that rule either, please don't blame God. The only thing you can do is learn to seek those who help and deal with the way the world works. Personally, I took my truck to "Joes" they were awful to work with, and now deal directly with the manufacturer, as they are trustworthy and acountable.
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#2 Consumer Comment

Good Job Rich

AUTHOR: Steven - (U.S.A.)

Rich you are my new best friend....I have seen so many complaints about cell phone companies and everyday get calls regarding "well i was screwed over and yadda yadda yadda" People always think the main goal of a cell phone company is to screw you over....if you think this then why even get a cell phone....I know for a fact our main goal is to make you happy and do everything possible and legitimate to make you happy....but if credits arent to be applied this is not a legitimate way to make you happy...anyways just wanted to add this
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#3 Consumer Comment

Good Job Rich

AUTHOR: Steven - (U.S.A.)

Rich you are my new best friend....I have seen so many complaints about cell phone companies and everyday get calls regarding "well i was screwed over and yadda yadda yadda" People always think the main goal of a cell phone company is to screw you over....if you think this then why even get a cell phone....I know for a fact our main goal is to make you happy and do everything possible and legitimate to make you happy....but if credits arent to be applied this is not a legitimate way to make you happy...anyways just wanted to add this
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#4 Consumer Comment

Good Job Rich

AUTHOR: Steven - (U.S.A.)

Rich you are my new best friend....I have seen so many complaints about cell phone companies and everyday get calls regarding "well i was screwed over and yadda yadda yadda" People always think the main goal of a cell phone company is to screw you over....if you think this then why even get a cell phone....I know for a fact our main goal is to make you happy and do everything possible and legitimate to make you happy....but if credits arent to be applied this is not a legitimate way to make you happy...anyways just wanted to add this
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#5 Consumer Comment

Good Job Rich

AUTHOR: Steven - (U.S.A.)

Rich you are my new best friend....I have seen so many complaints about cell phone companies and everyday get calls regarding "well i was screwed over and yadda yadda yadda" People always think the main goal of a cell phone company is to screw you over....if you think this then why even get a cell phone....I know for a fact our main goal is to make you happy and do everything possible and legitimate to make you happy....but if credits arent to be applied this is not a legitimate way to make you happy...anyways just wanted to add this
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#6 UPDATE Employee

Corrections

AUTHOR: Rich - (U.S.A.)

I googled "$75 Customer Appreciation Rebate." Results that came back included www.buy.com, www.corporatewireless.com, and even a dealer called InPhonic/Wirefly and it appears they are connected with AOL.

Visit Website
http://aol.wireless.inphonic.com/

Again, notice how when you order from these websites, you are NOT ordering straight through T-Mobile. These websites sell many services. Why would T-Mobile also sell Cingular, Sprint, Verizon, Nextel, Cellular One, Alltel, even Dish Network?

Notice that one of them even has AOL right in the web address. I'm not saying this must be the site you ordered from, but I'm trying to prove the point that you did not get the rebate offer directly from www.t-mobile.com and therefore should be reporting the website that you DID get your phones from. T-Mobile did not rip you off, or sign you up for some kind of AOL text messaging thing. You got your phone through an internet dealer.

Think of it like this. If I get my transmission replaced at the corporate dealer it's going to cost me a fortune. But if I buy the transmission somewhere else, I can save some money. Same exact thing as what happened to you.

At some TMO call centers the first thing the rep says is his name and ID# (others say just their name). There is no reason for them to fear giving you their name and ID# because their name is going to be automatically left on the account if they access it. There is no way to erase their name once they have accessed your account, even if they didn't do anything to it. So if you call back and speak to someone else, all you have to do is ask "who did I talk to on this day," and the rep is able to see who you spoke to (but they cannot see that person's ID#).

T-Mobile does not charge for text messages received directly from T-Mobile. The DO NOT CALL list is used only by TMO. It means that TMO reps will not call you or message you with offers from the company. It does not have anything to do with AOL, or the internet dealer you placed your order from.

When paying at a T-Mobile owned retail store, the reps are required to wear name tags. Being human, some of them may forget to wear it obviously. If the retail store employee directs you to the payment kiosk machine, you can refuse the kiosk and choose to pay with a real person. They usually direct people to the kiosk machine when they start to get a line of people forming. Still, if you do not want to use the payment kiosk machine, you can tell them and they have to help you. Their rep ID# is on the receipt that they hand back to you. The payment kiosk, by the way, only asks for the last 4 digits of your social security number. This is done to ensure that the payment will be posted to the correct account.

Finally, your SIM card # is safe. Strangers cannot do anything with your SIM #. First off, it is a 19 digit number that they would have had to remember. If, by chance, they wrote it down, there is nothing they can do by simply knowing your SIM card number. There is really no way to prove this to you, other than by you actually getting a hold of somebody else's sim card number and trying to do something with it. You will see that you cannot.

I hope this helps. People please, when shopping for service, know who you are dealing with. Always ask if it is a T-Mobile owned store. The dead giveway that IT IS NOT DIRECTLY T-MOBILE is when it says the words "authorized dealer," OR "authorized agent." Every cellular phone company has these, not just T-Mobile. The authorized dealers and authorized agents are NOT OWNED nor operated by T-Mobile.

If you would like to deal directly with T-Mobile, dial 800-937-8997 and ask them to direct you to you your nearest T-Mobile owned retail store. If you are going to use the internet, only www.t-mobile.com has offers that are directly tied to T-Mobile. If a different website has an offer out there, dial 800-937-8997 or 1-800-tmobile to see if T-Mobile will support that offer before you get it.
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#7 Consumer Comment

T-mobile Rip-off rebates

AUTHOR: Pei - (U.S.A.)

T-Mobile is a multimillion dollars company; they update their website information periodically. It is not a surprise to me that $75 Customer Appreciation Rebates & $75 Customer Loyalty rebate are not listed on www.tmobilerebates.com anymore.

A middleman/agent sells products/service; in this case they sell T-mobile service with mobile phone along with promotion offer through T-Mobile. They are representative of T-mobile. It is a misrepresentation to make consumer believe the rebates are T-Mobile's direct rebates.

T-Mobile Rebate Center has many divisions & locations. The particular one we dealt with was located at White Bear Lake, MN. And they relocated to Scottsdale, AZ recently. I had requested the supervisor's & Representative's T-Mobile IDs. During the process of moving, they made many mistakes on processing rebates and it became customer's burden to prove them wrong. That's what they do to me.

Incoming & outgoing messages of AOL & SPAM were both charged from day 1 of my T-Mobile service contract. I had filed complaints via mobile phone, landline, registered mail but it was useless. When I called AOL at 1-800-466-5463 & 1-866-265-3019, the recording message is It is my provider's responsibility to stop the text messaging service. I did not give T-Mobile permission to disclose my cell# to anyone or any company. When I tried to stop via cell phone, I got charged for outgoing messages. Do Not Call List was used at beginning of October, 2 months after registered on the list, I still got SPAM and was charged off course. When I blocked text message service through T-Mobile's website, T-Mobile even charged me for confirmations that are supposedly free. I won't change my cell #s nor pay for changing cell #s, because T-Mobile sells my cell # to third parties without my permission.

At beginning of my service contract, I had to go to a T-Mobile owned retail store in tri-state area to straight out simm code and pay the bill at the same time. The Rep. Scott won't even gave me his ID#, read out loud of my simm code # in front of group of strangers and told me that my simm code worth noting. To pay for T-Mobile bill via their in-store machine, a customer has to key in their SS # while strangers were waiting behind, because there is no secure area where machine are setup. Internet billing statements only contains current charges, they do not indicate how much you paid for previous month or any credit that was given. After I paid via the internet and printed the confirmation, I got charged for the T-Mobile text message for payment conformation. When I dial 800-937-8997 or 611 for payment, a text message was sent 2 hours after and charged, Manager Jeff of 7digit ID even told me they are not liable for any billing mistakes and won't let me record the conversation.

T-Mobile has lots departments which are at different locations. Department 1 at location A does not know Department 2 at location B is doing. They took advantage of the situation, to mislead customers that Dept. 1 is not affiliated with Dept. 2. Therefore, the proof of burden turns to the customer. The billing mistakes becomes my responsibility, because the T-Mobile Rebate Center has nothing to do with T-Mobile.

These illegal billing practices must be stopped, because it can put consumer's credit in risk and ruin their future.

T-Mobile has to correct their illegal billing practices and give me my rebate money.
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#8 UPDATE Employee

T-Mobile Rebates

AUTHOR: Rich - (U.S.A.)

I would like to make consumers aware that T-Mobile USA does not offer the following:

$75 Custm Appreciation Rebates
$75 Custm Loyalty Rebates

There are countless internet offers, as well as internet dealers who purchase T-Mobile products and sell them to consumers.

If you see an internet offer that is not from www.t-mobile.com, then you are not dealing directly with T-Mobile. There is a "middleman" standing in the way.

To give you an example, compare prices at www.a1wireless.com and then view the prices at www.t-mobile.com.
The monthly rate plans are the same, however the cost to consumers of the actual phones are different. There may also be some rebate offers available on the 2 websites. In this example, A1wireless is the "middleman", and may have it's own rebate offers.

To see which rebates T-Mobile USA is responsible for, visit www.tmobilerebates.com. Any rebate offer that is not listed on www.tmobilerebates.com, is not a T-Mobile direct offer and will not be honored by T-Mobile, but should be honored by the "middleman" who put it out there.

I am sorry that you received SPAM messages. There is usually instructions in every spam message that will tell you how to stop receiving the messages. The most common way is to reply with the words STOP, END, or CANCEL. If this does not work, you may also change your mobile number. Although, consumers should be aware that as of 11-16-2005, T-Mobile implemented a fee for customers who wish to change their mobile number. This fee is standard in the wireless industry, with Verizon charging $15 for mobile number changes and Cingular charging $36 for mobile number changes. T-Mobile does not bill customers for text messages received directly from T-Mobile.

Internet billing statements contain exactly what the mailed billing statements contain. Aside from paying via internet or mail, you may also pay at a T-Mobile owned retail store. Cash, Credit, Checks and Money Orders are accepted at T-Mobile owned retail stores, and you get a reciept. You may also pay your bill over the phone by dialing 800-937-8997 and using the automated system or by speaking with a customer care rep.

Automatic payments are also an option, and probably would have been the best option for you considering the [non T-Mobile] internet offer you speak of. With automatic payments, you receive your statement in the mail, and the payment is withdrawn from your credit or debit card 3 days before it is due.

I am sorry if this does not help you, but I hope it will help any other consumers reading.
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#9 UPDATE Employee

T-Mobile Rebates

AUTHOR: Rich - (U.S.A.)

I would like to make consumers aware that T-Mobile USA does not offer the following:

$75 Custm Appreciation Rebates
$75 Custm Loyalty Rebates

There are countless internet offers, as well as internet dealers who purchase T-Mobile products and sell them to consumers.

If you see an internet offer that is not from www.t-mobile.com, then you are not dealing directly with T-Mobile. There is a "middleman" standing in the way.

To give you an example, compare prices at www.a1wireless.com and then view the prices at www.t-mobile.com.
The monthly rate plans are the same, however the cost to consumers of the actual phones are different. There may also be some rebate offers available on the 2 websites. In this example, A1wireless is the "middleman", and may have it's own rebate offers.

To see which rebates T-Mobile USA is responsible for, visit www.tmobilerebates.com. Any rebate offer that is not listed on www.tmobilerebates.com, is not a T-Mobile direct offer and will not be honored by T-Mobile, but should be honored by the "middleman" who put it out there.

I am sorry that you received SPAM messages. There is usually instructions in every spam message that will tell you how to stop receiving the messages. The most common way is to reply with the words STOP, END, or CANCEL. If this does not work, you may also change your mobile number. Although, consumers should be aware that as of 11-16-2005, T-Mobile implemented a fee for customers who wish to change their mobile number. This fee is standard in the wireless industry, with Verizon charging $15 for mobile number changes and Cingular charging $36 for mobile number changes. T-Mobile does not bill customers for text messages received directly from T-Mobile.

Internet billing statements contain exactly what the mailed billing statements contain. Aside from paying via internet or mail, you may also pay at a T-Mobile owned retail store. Cash, Credit, Checks and Money Orders are accepted at T-Mobile owned retail stores, and you get a reciept. You may also pay your bill over the phone by dialing 800-937-8997 and using the automated system or by speaking with a customer care rep.

Automatic payments are also an option, and probably would have been the best option for you considering the [non T-Mobile] internet offer you speak of. With automatic payments, you receive your statement in the mail, and the payment is withdrawn from your credit or debit card 3 days before it is due.

I am sorry if this does not help you, but I hope it will help any other consumers reading.
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#10 UPDATE Employee

T-Mobile Rebates

AUTHOR: Rich - (U.S.A.)

I would like to make consumers aware that T-Mobile USA does not offer the following:

$75 Custm Appreciation Rebates
$75 Custm Loyalty Rebates

There are countless internet offers, as well as internet dealers who purchase T-Mobile products and sell them to consumers.

If you see an internet offer that is not from www.t-mobile.com, then you are not dealing directly with T-Mobile. There is a "middleman" standing in the way.

To give you an example, compare prices at www.a1wireless.com and then view the prices at www.t-mobile.com.
The monthly rate plans are the same, however the cost to consumers of the actual phones are different. There may also be some rebate offers available on the 2 websites. In this example, A1wireless is the "middleman", and may have it's own rebate offers.

To see which rebates T-Mobile USA is responsible for, visit www.tmobilerebates.com. Any rebate offer that is not listed on www.tmobilerebates.com, is not a T-Mobile direct offer and will not be honored by T-Mobile, but should be honored by the "middleman" who put it out there.

I am sorry that you received SPAM messages. There is usually instructions in every spam message that will tell you how to stop receiving the messages. The most common way is to reply with the words STOP, END, or CANCEL. If this does not work, you may also change your mobile number. Although, consumers should be aware that as of 11-16-2005, T-Mobile implemented a fee for customers who wish to change their mobile number. This fee is standard in the wireless industry, with Verizon charging $15 for mobile number changes and Cingular charging $36 for mobile number changes. T-Mobile does not bill customers for text messages received directly from T-Mobile.

Internet billing statements contain exactly what the mailed billing statements contain. Aside from paying via internet or mail, you may also pay at a T-Mobile owned retail store. Cash, Credit, Checks and Money Orders are accepted at T-Mobile owned retail stores, and you get a reciept. You may also pay your bill over the phone by dialing 800-937-8997 and using the automated system or by speaking with a customer care rep.

Automatic payments are also an option, and probably would have been the best option for you considering the [non T-Mobile] internet offer you speak of. With automatic payments, you receive your statement in the mail, and the payment is withdrawn from your credit or debit card 3 days before it is due.

I am sorry if this does not help you, but I hope it will help any other consumers reading.
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