I have been a customer of T-Mobile since February of 2002. I had received their Fly Free in 08 Promotion in the mail along with the form that I had to provide my information and the information of the second person that will be flying with me. I decided to take advantage of the promotion and change my Family Plan (for 2 lines) to the 5 Faves Plan and renewed my contract for another 2 years during the week of November 23, 2007 through November 25, 2007. I even upgraded my phone to the SideKick LX (which cost me $397.00).
I mailed out the form with the necessary information to TLC America, LLC at 1 Faneuil Hall Marketplace, 4th Floor, Boston, MA 02109.
As per the conditions of the promotion I made my payments and kept the 5 Faves plan. As stated on the Free Flight Promotion after February 28, 2008 they will notify you if you have qualified and in March the forms would be sent out by TLC (the marketing company that T-Mobile hired to send out the booking forms). To date I have not received my booking forms (which I had already planned on using for June 19, 2008 so I could go and baptize my nephew and thanks to them I had to spend 957.00 to fly out and the reason I had chosen that date was because I thought that I would have had those tickets by that time).
I have been dealing with several people at T-Mobile and TLC since March 15, 2008 (which I have my phone bill to prove how many times I have called T-Mobile and TLC regarding the status of my booking forms. I have dealt with Wayne (a supervisor) (who was very rude to me). I have dealt with Pachet ((815)-654-6707) direct number to Pachet) who at one time was very helpful but has not gotten back to me or given me any other information, Tina, and Craig can also be reached at the same number (all of these persons are supervisors at T-Mobile). They all have told me that I do qualify for the FREE FLIGHT but when I call TLC (the marketing company that is suppose to mail out the booking forms) and I have spoken to several people there, (i.e., Mark (supervisor; Amanda, and Michelle) they have all told me that it is T-Mobiles responsibility to provide my name on the list of the qualified customers and that they do not have me on the list. So despite my numerous phone calls between T-Mobile and TLC neither company can give me an answer regarding the booking forms.
No one in T-Mobile knows how to deal with the issue at hand. They act confused. They are not properly trained when it comes to their FALSE PROMOTIONS. When I spoke to Amanda from TLC she told me that she had e-mailed a TASK to T-Mobile regarding my situation and status of my qualifications which she never got a response from anyone from T-Mobile. It is very frustrating when you have been a long time customer of T-Mobile and they have a promotion going on and you go ahead and change your plan to take advantage of a good deal and be treated like your some idiot that does not know her rights. To date I have not had a call back or any other information from neither T-Mobile or TLC. I feel I am entitled to my two FREE FLIGHTS and I hope to get them. I hope to get this situation resolved soon.