• Report: #336995

Complaint Review: T-Mobile USA, Inc

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, June 04, 2008
  • Updated: Wed, June 04, 2008

  • Reported By:Lake Zurich Illinois
T-Mobile USA, Inc
PO Box 37380 Albuquerque, New Mexico U.S.A.

T-Mobile USA, Inc Charging excess money for the exchanged phone even old phone was covered by warranty Albuquerque New Mexico

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

May 14, 2007 I had bought Nokia Kit 5300 VSW Lilac. At the very beginning, we had informed customer service that SIM card was not fitting properly, a few times I had contacted customer service because handset was loosing sound. Customer service helped me to restore the service. Finally, this March the phone stopped working all together. Again we contacted customer service and were advised that the phone speaker is out of service. Customer service advised to replace the phone only by Motorola Razor and told us that only if we will take Razor we will not be charged because old phone Nokia was still covered by warranty.

After receiving the invoice we realized that we were charged over $100 for the new phone. Customer service advised us that old phone is out of warranty because we physically damaged it. Phone was not damaged. The issue was the faulty speaker.

I strongly disagree to pay the charged amount because the phone speaker still was covered by warranty. If phone had additional damages, it is a possibility that it was damaged by carrier because T-Mobile provided only envelope to return faulty handset and not a padded box.

In addition I can get a new phone for much lower price because I am entitled for upgrade and I would choose different phone not Motorola Razor.

Fdi
Lake Zurich, Illinois
U.S.A.

This report was posted on Ripoff Report on 06/04/2008 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA-Inc/Albuquerque-New-Mexico/T-Mobile-USA-Inc-Charging-excess-money-for-the-exchanged-phone-even-old-phone-was-covered-336995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on T-Mobile USA, Inc

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory