- Report: #336995
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile USA, Inc
T-Mobile USA, IncPO Box 37380 Albuquerque, New Mexico U.S.A.
T-Mobile USA, Inc Charging excess money for the exchanged phone even old phone was covered by warranty Albuquerque New Mexico
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
After receiving the invoice we realized that we were charged over $100 for the new phone. Customer service advised us that old phone is out of warranty because we physically damaged it. Phone was not damaged. The issue was the faulty speaker.
I strongly disagree to pay the charged amount because the phone speaker still was covered by warranty. If phone had additional damages, it is a possibility that it was damaged by carrier because T-Mobile provided only envelope to return faulty handset and not a padded box.
In addition I can get a new phone for much lower price because I am entitled for upgrade and I would choose different phone not Motorola Razor.
Lake Zurich, Illinois
This report was posted on Ripoff Report on 06/04/2008 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA-Inc/Albuquerque-New-Mexico/T-Mobile-USA-Inc-Charging-excess-money-for-the-exchanged-phone-even-old-phone-was-covered-336995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.