- Report: #815034
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile USA Inc.
T-Mobile USA Inc.12920 South East 38th Street Bellevue, Washington United States of America
T-Mobile USA Inc. Coersed me into a new contract after failed attempts at canceling my 1 year old contract without ETF Bellevue, Washington
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In September of 2010 me and my partner decided to combine our individual plans into a family plan to save a little money. At the time we received 2 new smart phones (the deal was actually buy one, get one free) and agreed to a 2 year contract without hesitation. The lack of hesitation came from the fact thatwe had been customers of T-Mobile for a combined 13 years so the thought of changing carriers was out of the question.
Then, I attempted to cancel our contract in September of 2011 due to moving and not being able to make calls, not even 9-1-1 calls, from my our location. I understand that T-Mobile has contracted themselves out of obligation to actually provide service in instances such as this so I was aware that this would not be easy to get them to let me out of my contract without an Early Termination Fee (ETF).
In the process of porting my number to a new carrier and being hit with huge ETFs, I decided to take T-Mobile's advice instead. This advice made by several customer service representatives was to simply downgrade my plan to the smallest possible plan and "ride out" the remainder of my contract. To do this I needed new numbers since I had to port my actual numbers to a carrier I could use.
It turns out that when they did this, they actually signed me up for a brand new 2 year contract instead of letting me finish out my existing contract.
Dispute resolution has been unsuccessful at best.
This report was posted on Ripoff Report on 12/28/2011 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA-Inc/Bellevue-Washington-98006/T-Mobile-USA-Inc-Coersed-me-into-a-new-contract-after-failed-attempts-at-canceling-my-1-815034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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