Theresa
  • Report: #590963

Complaint Review: T-Mobile USA Inc

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  • Submitted: Thu, April 08, 2010
  • Updated: Thu, April 08, 2010

  • Reported By: pa1200xl — Clarksville Tennessee United States of America
T-Mobile USA Inc
T-Mobile USA 12920 S.E. 38th Street Bellevue Wash Bellevue, Washington United States of America

T-Mobile USA Inc easypay ripoff specialists Bellevue, Washington

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I got 2 cell phones for me and my husband with easy pay  set up to come out of my bank on the 2nd of each month. My husband got stationed to a new place so we moved to a new state. We moved here in hurry due to his orders and opened a new bank account to change his pay to because it is hard getting money out in another state. They told us he was going overseas this month and that they need his account number so that he can get a star card to have money overseas. I started transferring all bills to the new account because the army pay would be changed over to the new account. I called tmobile to change only the bank information and when i checked my bank it showed them trying to take payment out that same day. I checked my account online and it still said that it was scheduled to be taken out april 2, 2010. 


I called tmobile and they said that it wont be taken out its just pending, and that it shows in their system that it will be taken out april 2, 2010. [continued below]....

..... The representative said he was cancelling easy pay on my account and the payment would be stopped. Then told me i need to reenter my new bank information into the system so that it can be reset and then apologized for it taking it out incorrectly. I did as he said and resigned up, but it didnt fix it at all. It only changed the date on my bank from 3/30/2010 to 3/31/2010. The payment was cleared on 3/31/2010 with my bank. I called the bank and tmobile. tmobile told me they would put the money back as it was still showing it was pending being taken out april 2, 2010. I checked the bank again and it showed where tmobile put the money back into my account and the bank took out 19 dollars for a return item charge and also an overdraft fee for 19 dollars.  I called tmobile again, and they said they would refund me my fees.


The next day 4/2/2010 I got another overdraft charge this time for 35 dollars since I still had payments coming out for things i paid for before tmobile took this money out early. I contacted them again and they told me that it would be fixed. Since they didnt do anything so far I was worried that more fees would come out so I rushed to my bank and wrote them a check to deposit money into the new account. They said that I would only have access to 100 dollars and the check would be held, and that I cant get access to the rest until the check clears. I called tmobile and told them of this problem. The bank informed me that the fees would be put back into my account. I checked and all 3 fees were put back into my account so I had all my money back I was just waiting on the check to clear now. I went and checked on 4/8/2010 to see if the check cleared so I can get groceries and pay tmobile finally, but guess what? I see a pending payment to them yet again.


I called them and they said that they didnt see where they were taking anything again and that I am not set up for easy pay. I told them yes I know I am not set up for easy pay but they are still taking out money that was unauthorized. They continued to tell me they wasnt taking anything. I didn't believe this of course and faxed them a copy of the pending transaction. I also called my bank and told them what was going on and they said they would put it in process to stop payment and any future payments from them. I faxed them a copy of what i faxed to tmobile and also faxed them a copy of the sent history showing i faxed tmobile from my fax machine.  I am now sitting here with -105.46 in the bank and having to find whatever i can to feed my kids since I cant go to the grocery store. our car is sitting on a quarter of a tank of gas so I have no clue how my husband will go to work. Tmobile has caused us so much hardship just for this one messup that they refuse to fix.


This report was posted on Ripoff Report on 04/08/2010 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA-Inc/Bellevue-Washington-98006/T-Mobile-USA-Inc-easypay-ripoff-specialists-Bellevue-Washington-590963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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