ED Magedson – Founder
T-Mobile USA, Inc.18205 Crane Nest Drive Tampa, Florida United States of America
Dear Former & Current T-Mobile Customers,
I was once a Financial Care Reprentative at T-Mobile from February 2008 to April 2010. My job was to take your payments and set you up on a payment plan to help you keep your phones on. And, I was good with my job because I collected about three million dollars ($3,000,000) during the time I was employed there. They kept telling us over and over again that Customer Service was the key to keep our customers, but we only had 180-200 seconds to talk to you about your problems, address them and solve them (and oh yeah, collect the payment). Sounds crazy huh? We were also taught to listen to your complaints but if its not about collections then to immediately transfer you to customer service. Things got a little crazy after we lost the J.D. Power Award to Verizon Wireless this past year. We had to collect more and more, even to the point where we had to at least ATTEMPT to collect on your next months bill if its 9 days before the due date and if you were 2 days before your due date WE HAD to collect the payment. (Isn't that the reason why we have a due date folks?). I really didn't agree with this because that's begging for an argument to happen, but since I was an employee I had to follow the rules. I'm pretty sure that I talk to you at least one time or another, and I see why you are mad at T-Mobile. I'm looking at all of these complaints, the services (customer, equipment and network) must have really sucked and I'm DEFINITELY switching my services to AT&T as soon as possible and hope that others do the same if you're not getting what T-Mobile promised that you would have.
This report was posted on Ripoff Report on 07/11/2010 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA-Inc/Tampa-Florida-33647/T-Mobile-USA-Inc-Deceitful-Termination-Tampa-Florida-622299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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