- Report: #1140232
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile USA, Inc.
T-Mobile USA, Inc. Bait and switch Internet
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I contacted the company by dialing a phone number provided on my monthly bill. I asked for a monthly billing quote for telephone and service upgrade. Verbally I was quoted under ($200.00) per month, total charge with taxes and fees.
I agreed and was instructed that I must sign new agreement before (4) new phones will be mailed to me. I did signed the agreement.
Two months later my monthly bill jumped ($112.00), that is ($28.00) per phone. I called T-Mobile and was instructed by the supervisor that the "company policy" is to lower the quote for monthly telephone services and keep the telephone purchase fee as a seperate entity. Another wards the consumer is quoted verbally a monthly fee, thinking this is a total fee for the month, then signs the financing agreement for the new hardware purchase, instructed that this is the only way to receive the service (by signing the agreement). I paid ($215.04) sales tax at the time of sale and was reinsured that my total monthly fee will be under ($200.00).
It is not, the new bill is ($289.00) I was ripped off ($2688.00)
This kind of business conduct must be stopped. This is not some quick scam by an unknown company. This a publically listed corporation, providing services to millions of consumers and ripping them off millions of dollars.
This report was posted on Ripoff Report on 04/20/2014 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA-Inc/internet/T-Mobile-USA-Inc-Bait-and-switch-Internet-1140232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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