- Report: #379338
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile USA
T-Mobile USAPO Box 37380 Albuquerque, New Mexico U.S.A.
T-Mobile USA Unfair Early Temination Charge Albuquerque New Mexico
*UPDATE Employee: Response to the early termination fee
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For work purposes I need to forward all calls from my personal cell phone to my work cell phone. Doing this in T-Mobile would not pass the caller ID of the originating caller to my work phone, showing only that my personal phone was calling me.
Obviously this made it very difficult to call someone back when a call was missed, and I immediatley call T-Mobile customer service who put me in contact with a networking person to troubleshoot the issue. Over the next month I worked with them to try to resolve the issue. They would call my phone and instruct me not to answer so they could trace the call routing.
The conclusion was that it was related to the phone and there would be a software update to reslove the issue.
I waited 6 more months, no update was released.
I switched back to Verizon to get these calls, and with Verizon the call forwading worked perfectly.
T-Mobile is trying to charge me a $200 early termination fee, which is true I did end the contract early, however their equipement and services I agreed to (call forwarding) never worked the entire time of the service. How long was I supposed to wait for this service to work properly?
I do not think the ETF in this case was a fair charge.
This report was posted on Ripoff Report on 10/08/2008 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-USA/Albuquerque-New-Mexico-87176/T-Mobile-USA-Unfair-Early-Temination-Charge-Albuquerque-New-Mexico-379338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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