- Report: #267531
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile Wirefly
T-Mobile Wireflywww.t-mobile.com; www.wirefly.com Nationwide U.S.A.
T-Mobile Wirefly Work Together sloppy sloppy service blaming each other. Ripoff Columbus Ohio
*UPDATE Employee: you are funny
*UPDATE Employee: you are funny
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I elected to order phones through Wirefly because they offered a better deal than T-Mobile--and I gave T-Mobile the opportunity to meet/beat it. The process of credit approval has dragged on for over five days, even though T-Mobile tells me that I am approved with no deposit. Wirefly tells me they cannot move forward without T-Mobile's approval. T-Mobile tells me that approval is Wirefly's responsibility. We went through a whole malarky of faxing various confirmatory documentation to T-Mobile (directly to T-Mobile), due to a fraud alert I have placed on my credit report (all this really requires is a phone call to me to confirm that I am the person who is actually making the purchase). Every day there was a new piece that had to be faxed (who knew that the back of a Social Security card was important) and finally insisting that all of the information had to be faxed from a T-Mobile company store. And every contact with T-Mobile is telling me that Wirefly has nothing to do with them and that credit approval is their job. AND strongly suggesting that I come into a store and order from them (for an additional several hundred $).
Now let's think about this relationship. Wirefly is not making any money from giving away free phones (even if they never rebate a dime). Free phones is not their product. What they are selling is a sophisticated online system of scraping up wireless customers and then delivering them to various wireless companies--T-Mobile included. For this service T-Mobile, and other companies pay them so much per customer. AND since customers that don't hang around aren't much good to them--they don't pay up unless the customer stays with them for a minimum time--which is the function of the rebates at 6 months with a paid up bill as documentation.
As a result of the AG ruling, this payment scheme will be altered--spreading the payments out and making Wirefly less dependent on (financially) beating up customers who opt out early. But now--it would be to T-Mobile's advantage to make Wirefly look bad--maybe customers will use their website to compare--but then return to T-Mobile to shop.
Friend in columbus
This report was posted on Ripoff Report on 08/14/2007 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-Wirefly/nationwide/T-Mobile-Wirefly-Work-Together-sloppy-sloppy-service-blaming-each-other-Ripoff-Columbus-O-267531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.