• Report: #872588

Complaint Review: T-Mobile Wireless

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  • Submitted: Mon, April 23, 2012
  • Updated: Mon, April 23, 2012

  • Reported By: Macaba — Chicago Illinois United States of America
T-Mobile Wireless
12920 SE006 38th Street Bellevue, Washington United States of America

T-Mobile Wireless President Philipp Humn Overbilled Bellevue, Washington

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I have had service with T-Mobile since 2004. Two months ago, they overcharged me more than 80 dollars. The total bill was $356.00 when it should have been under $300. To avoid disconnection, I paid $300 on April 8.

The next day I received a text telling me that if I did not pay the $56.00 my service would be disconnected. I replied asking them to disconnect it. On April 11, my service was suspended and I could not make any calls but I still received a bill for $206.00. I sent a letter to Phillip Humn, President of T-Mobile. I never received a reply from the Presidents office. I then sent a letter to the Federal Communication Commission (FCC) . A month later a woman called Stephanie called me from the Presidents office in response to the letter from the FCC. She claimed that Philipp Humn never received my letter even though a Ronald Adams signed for the letter. She told me that I was not overcharged since I could receive letters and could also call 911. After talking to her I received another bill for a total of $357.00. I am requested that the overpayment be removed and that my bill be adjusted. 

This report was posted on Ripoff Report on 04/23/2012 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-Wireless/Bellevue-Washington-98006/T-Mobile-Wireless-President-Philipp-Humn-Overbilled-Bellevue-Washington-872588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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