- Report: #939668
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile Wireless
T-Mobile WirelessPO Box 37380 Internet United States of America
T-Mobile Wireless Privacy Internet
The representative Rafael, Employee Number 10362 opened my account and discussed several personal details with me about my account. I am (again) appalled, I have gone through great lengths, to assign a password to my account, and at no time during this conversation, did this representative ask me for my password. I feel my privacy is not protected with T-Mobile. I asked for a manager, and after no less than 6 attempts, Rafael disconnected my call.
I have had this happen in the past, and I thought I made my point very clear that a password was to be assigned to my account. Please!, Please! Explain to me (again) what do I have to do to protect my account from people who may try to gain un authorized access to my personal information.
I feel T-Mobile thinks this is a JOKE, and they do not take my privacy seriously.
I feel this incident is gross negligence on the part of the representative, and T-Mobile. I will file a formal complaint immediately against T-Mobile customer service, with the FCC.
This report was posted on Ripoff Report on 09/11/2012 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-Wireless/internet/T-Mobile-Wireless-Privacy-Internet-939668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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