- Report: #989424
Report - Rebuttal - Arbitrate
Complaint Review: T Mobile prepay
T Mobile prepaySan Antonio, Texas United States of America
T Mobile prepay Sold me a USED phone! Lied about charges! Refused to fix while under contract! San Antonio, Texas
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When I asked for a supervisor she told me it was not for an international call, but for getting/sending text messages while roaming. Later on I found out there IS NO CHARGE FOR TEXT MESSAGES WHEN ROAMING!! When I bought the first phone, it did not work AT ALL in my condo. It would work outside, but not inside. (The salesperson checked to see that I would have service BEFORE I BOUGHT THE PHONE!). When I returned it 6 days later(I had 10 days to return it), the person in-charge at the same store said "too bad-it,isn't our fault it does not work". She refused to let me replace it with an upgrade. She was going to charge me the full price of an upgraded phone, plus the full price of the phone that did not work!
I started telling people in the store what she was doing, then she let me buy an upgrade. When I had problems with that phone also later,the salesperson said that 'prepay phones are not under warranty'. Later that day I called 611 and asked why they would not honor a warranty of a prepay.The guy online said that I had been sold a used phone, that had already been used for another number. They sold me a used phone!! I paid full price for a used phone!! DO NOT USE T MOBILE! THEY LIE!! ABOUT EVERYTHING! Make your complaints to the FCC so investigations can be made.
This report was posted on Ripoff Report on 12/31/2012 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-prepay/San-Antonio-Texas-78230/T-Mobile-prepay-Sold-me-a-USED-phone-Lied-about-charges-Refused-to-fix-while-under-cont-989424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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