- Report: #964506
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile store (Mall of New Hampshire)
T-Mobile store (Mall of New Hampshire)1500 S. Willow St. Manchester, New Hampshire United States of America
T-Mobile store (Mall of New Hampshire) Misrepresentation before purchase Manchester, New Hampshire
Total cost: $60/mo. x 2 phones, + $10 activation fee x 2 phones, = $140.
After some hiccups, both phones were activated the following day, at the store. I insisted on checking functionality of both phones at the store, before leaving. Everything worked fine, except 4G service. Only then did the agent (a different one) inform me, that these two phones would only get 2G service on the T-Mobile network, even though they were 4G phones, and were getting 4G service on the AT&T network. Other customers had also brought their AT&T unlocked phones, and were getting 4G service at the same store, same location, same time, with no issues.
When I reset the phones back to the AT&T network, I went back to the store and asked for a refund. No refund.
I contacted the T-Mobile Customer Relations department (they have no phone number available to the public, no email address, only a PO Box address in Albuquerque - Wonderful Customer Relations approach, isn't it?) and explained the problem in detail. Their reply: No refund on prepaid monthly plans.
I found out later, that there is a T-Mobile web page that lists which AT&T phones may be compatible with the T-Mobile network after unlocking them, and neither of my phones was on that list. Therefore, T-Mobile knew, was aware, that neither of these phones would be fully compatible, and failed to inform me of that fact. If they had, I never would have bought their service. This is not "buyer's remorse," this is mis-representation even if inadvertent. The phones were active on the T-Mobile network for all of 3 hours, and they believe it should cost me $140 when it's their fault to begin with, for failing to provide me with complete information.
This report was posted on Ripoff Report on 11/04/2012 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-store-Mall-of-New-Hampshire/Manchester-New-Hampshire-031032/T-Mobile-store-Mall-of-New-Hampshire-Misrepresentation-before-purchase-Manchester-New-964506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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