- Report: #904812
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-MobileP.O. Box 37380 Albuquerque, New Mexico United States of America
T-Mobile Company refuses to wipe out the bill of a DECEASED person claims he owes what he used while alive Albuquerque, New Mexico
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I have had to call multiple companies. They were all WONDERFUL at helping me clear out the debt and made it very easy.
Then.. I called T-Mobile. The guy wouldn't even speak to me after he found out that I wasn't on the account.. Even after I explained that my father was dead and he wasn't going to be able to call in to get this handled himself. He basically said, "Tough. You'll have a write a letter."
So, I wrote a letter. I was polite, sweet, and filled with information about his debts and explained very simply that I needed the debt wiped out.
I get a letter back a month or so later that basically says "Sorry. Your dad used the phone while he was alive so he still owes us this money. But we've added you as a person who can access his account." SERIOUSLY?
So, I am pretty ticked off at this point. I call T-Mobile back. I get a guy who was a total jerk even though I was in tears at this point. Remember, I've explained that I'm 22 and struggling to figure all this out on my own and I've been met with pure resistance from this company. I lost my temper on this guy and demanded a supervisor.
Some grade-a ***hole named "Eric" calls me back and is absolutely rude beyond reason. I explain my situation again and he says, "Write another letter or wait til it gets turned over to collections and then take it up with them." SERIOUSLY?
So, I finally lose my patience with T-Mobile and I write them a letter. Here is what my letter said and you can understand what I've had to go through with this company:
"This is my second letter to your company about the account of ******. I was very respectful in informing you of the death, and I have received nothing but grief from your company about it.
He is deceased. He had no money when he passed. He was negative 700 dollars in his bank account.
I am tired of getting letters from your company in the mail telling me that he owes you money. I received the letter from your company stating that the decision was that since he used the phone while he was alive, that he would still owe the bill.
He is no longer living, which means he can no longer pay bills. I feel like this is a very simple concept to understand, yet here I am trying to explain it.
I was very angry when I received a Final Collections notice from your company stating you were going to turn his account over to collections. I called to speak with your Financial Services department where I was connected with an unhelpful customer rep. I had to request a supervisor to attempt to get answers. I got no answers from your supervisor, Eric, either.
After I waited two hours to speak with Eric, the supervisor, he was insincere, cold, uncaring, and unhelpful. I was nice to him. I treated him with respect and I got no answers or help in return. There was no effort on his part to make me feel like I was getting somewhere with this issue.
When he told me he had no control over the final amount, I asked to speak to who did. He told me no because they didn't have a direct number. So, I asked for him to transfer me... Again he told me no. I asked for him to call for me and see if there was anything that could be worked out and he told me no.
Then he told me that my only two options were to write yet, another letter or wait until your company forwarded my father's accounts on to collections and then deal with them.
That is completely unacceptable, yet here I am writing another letter because your company insists I go through these ridiculous processes to make my requests known, which I already have with my initial phone calls and letters!
I do not want to deal with another company trying to collect money after all of this. This should have been taken care of when your company received the first letter.
I'm angry, frustrated, and grieving. You are the only company that has given me these kind of issues.
You are not the only company he owed money to when he passed, they aren't going to get any money either.... Because there is none!
Every other company seems to understand this, except for T-Mobile.
This is ridiculous. A dead man can't pay his bills. Especially when he had no money.
You will spend more more money attempting to collect this debt that you have even had the audacity to tack late fees on to! The original amount was 41.74 and this latest bill is 95.69!
I expect your company to show some respect to me after all you have put me through in reference to my father. The level of unhelpful and uncaring behavior that I have experienced is unlike any other company I have ever dealt with.
I have treated T-Mobile and their employees with respect until yesterday when you made it clear that you have no respect for dead or grieving. It seems that your company is determined to collect money from a dead man with nothing to his name."
I never heard back from T-Mobile because my aunt called the company and told them to cease the letters because I could take no more.
I will be even more angry and upset if some T-Mobile rep gets on here and makes up more bull**** excuses for their pathetic company.
If you have T-Mobile and plan on dying anytime soon, I'd change carriers if you don't want your loved ones to go through what I've had to go through.
This report was posted on Ripoff Report on 06/29/2012 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Albuquerque-New-Mexico-87176/T-Mobile-Company-refuses-to-wipe-out-the-bill-of-a-DECEASED-person-claims-he-owes-what-he-904812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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