- Report: #1011617
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-MobileDallas, Texas United States of America
T-Mobile How much should a consumer have to pay to stop getting bad service? Dallasa, Texas
T-Mobile's performance was never all that good, but the poor service became particularly noticeable starting around August 2012. Calls were dropping more frequently and connections were very bad more often. At the end of December 2012, the performance deteriorated so much I decided to cancel our service.
Based on T-Mobiles poor performance, I would feel justified in asking for my money back or not paying T-Mobile anything more. T-Mobile on the other hand sent me a bill for $783.23 including $713.49 for termination fees.
As a result of T-Mobiles poor performance, I should get a refund, particularly for the months between August and December 2012, but Ive offered to pay one contract termination fee along the monthly recurring charges and associated taxes of surcharges for a total of $306.74 just to settle the matter.
This report was posted on Ripoff Report on 02/09/2013 10:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Dallas-Texas-/T-Mobile-How-much-should-a-consumer-have-to-pay-to-stop-getting-bad-service-Dallasa-Tex-1011617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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