• Report: #737851

Complaint Review: T-Mobile

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, June 07, 2011
  • Updated: Tue, June 07, 2011

  • Reported By: Acfg — Orlando Florida U.S.A.
T-Mobile
1000 Station Drive Internet, Washington United States of America

T-Mobile T-Mobile USA - Main Center T-Mobile Flex Accounts People, Don't Upgrade, you'll will pay more. Internet, Washington

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Been a customer under T-Mobile Flex Pay Plan(FPP)since 2009, My Nexus1 stopped working after paying my monthly bill of $158, now using a $20 phone that does not require a data plan.

Received a text from T-Mobile that I'm approved to switch to a Regular Plan, and I will receive more discounts. So I called and upgraded, the rep told me that my plan did not change, and I still had unlimited(UNL)(Talk/Text/Web/Data). But if I wanted a new phone would have to sign a 2 year agmnt. I told her I will call T-Mobile back.

A week ago I could not access the web, so I called and the rep explained that I was now on the Post Pay Plan(PPP), I needed to add it. Seemed very strange, so I thought it was a mistake on my part.

Today, I called, to sign up for the Free HD7 Phone that they have online. She stated I do not qualify. I asked please explain to me the benefits of T-Mobile sending me the text to upgrade from FPP to PPP, when I was paying $158 for UNL. She stated that I'm now paying $99.99 for two phones with UNL Talk/Text/200 mb Web. I asked about the Data Plan, she said that's with NO DATA PLAN. For Data it's $20 for 2GB,$30 for 5 GB, UNL $45.

Now my monthly total will be over $170! I asked, please switch me back to FPP, she stated, I SEE YOU ARE NOT UNDER CONTRACT SO YOU WILL BE ABLE TO SWITCH BACK WITHOUT A PROBLEM, she would need to transfer me to Customer Loyalty Department.

Now the Customer Loyalty Department. I explain again, the new REP's name is Nicole. She tells me that they cannot switch me back. I asked for a Supervisor. I knew something was up ; Supervisor Richard gets on the phone already defensive. Without explaining again, I tried a different approach! I said Richard please explain to me the BENEFITS, other than a DISCOUNT on handsets that i can buy off Craigslist of me switching from the FPP vs PPP I have now, his response, we can't switch you back! I said I didn't ask about switching back, so I asked the question again. He says the benefit would be not having to pay monthly worrying about the phone being shut off! I said, I've been on a month to month since 2009, do you think I would consider that a benefit. He stated, "Well that's the only benefit"! 

I asked for the Coporate number, he said that they are not allowed to provide any infomation regarding T-Mobile locations. I said, I guess I have to Google it. He said have a nice day!

This report was posted on Ripoff Report on 06/07/2011 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Internet-Washington-98327/T-Mobile-T-Mobile-USA-Main-Center-T-Mobile-Flex-Accounts-People-Dont-Upgrade-youll-w-737851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on T-Mobile

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.