- Report: #1055546
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-Mobile Purchased My Touch 4g phone which is virtually unusable; paid for insurance, but replaced with more flawed phones Lombard Illinois
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Have T-Mobile family plan. One phone in plan is MyTouch 4g for which we've paid monthly insurance for 18 months. Reported bizarre MyTouch problems after first month: it freezes repeatedly; had diminutive battery life; types by itself; drops calls; rarely allows internet access; has constant screen flickering and turning off; and auto-update deletes phone data! When trying to text on touch screen everything you touch disappears; each text message must be retyped several times in an attempt to send it. Text messages are received sometimes hours late. T-Mobile REFUSED TO REPLACE THE PHONE with a working phone, despite our insurance; each phone was REPLACED WITH ANOTHER UNUSABLE MY TOUCH; was even charged 90.00 on my April bill despite being told the phone had been insured and replacement would be free! I have spoken to T-Mobile repeatedly and refused a refund of the 90.00; refused a working (NON MyTouch phone); and refused the option to cancel this line without the 225.00 contract termination fee!
This report was posted on Ripoff Report on 06/01/2013 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Lombard-Illinois-60148/T-Mobile-Purchased-My-Touch-4g-phone-which-is-virtually-unusable-paid-for-insurance-bu-1055546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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