- Report: #532839
Complaint Review: T- Mobile
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| T- Mobile
New York, New York United States of America |
|
T- Mobile charged me illegally for Predicto.com company New York New York
*UPDATE Employee: Predicto Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
This report was posted on Ripoff Report on 12/03/2009 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/New-York-New-York-/T-Mobile-charged-me-illegally-for-Predictocom-company-New-York-New-York-532839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Predicto Customer Service
AUTHOR: Predicto Customer Service - (United States of America)
SUBMITTED: Wednesday, December 16, 2009
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
