• Report: #200102

Complaint Review: T Mobile

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, July 09, 2006
  • Updated: Thu, August 09, 2007

  • Reported By:dayton Ohio
T Mobile
P O Box 2400 Young America, Minnesota U.S.A.

T Mobile ripoff Young America Minnesota

*UPDATE Employee: Stop giving bad info Dennis

*UPDATE Employee: Stop giving bad info Dennis

*UPDATE Employee: Stop giving bad info Dennis

*UPDATE Employee: Stop giving bad info Dennis

*UPDATE EX-employee responds: Dont know where you got your information....

*UPDATE EX-employee responds: here is what happened to you

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

bad service,deceptive representatives, not mailing bills when they say they do, difinetly a company set to lock you in and put you in debt. Advertising as a "for the family" company is in to corrupt corporate practices.Its obvious every one is out to get money or make money while damaging consumers who believe in their honest looking advertising niches. Two year contract ok if i commit to that i would like the best service possible but what incentive do i get when i dont recieve that since im locked in for two years? While im steady trying to get credit better credit i find myself dealing with companies that only want money! I will spend so much more time and money on taking them to court than to sweat out the contract but thats what they bet on considering everytime you get an upgrade or new phone they extend your contract and this is not voluntary information if you dont ask they wont tell. I have a lot of situtations since my purchase date of 4-20-06 but here is one example...I talked to a Hilary over the phone about my situtation about activation fees i wasnt informed about(that i would have any)she informed me to fax in my contract..at a later date i called about the incident and they informed me that there was no note on a fax! This is what they do...If there not keeping adequate records and i am then its my word against theirs and as tierd as i am with these companies being able to get away with these corrupt practices i will do everything in my tight budget to set this straight and not let it effect my credit or further relationships with "big companies

nikki
dayton, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/09/2006 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Young-America-Minnesota-55553-2400/T-Mobile-ripoff-Young-America-Minnesota-200102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on T Mobile

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Stop giving bad info Dennis

AUTHOR: Jimbo831 - (U.S.A.)

I've read some of your comments on here and you sound nothing but bitter to me. The very first thing I've ever learned about ACW is that it is specifically not used for notating accounts. It is mostly used when a customer hangs up or gets disconnected to try to call them back or notate the account then.

If you were a servicable rep, you would've been able to notate the account as you went through the call. If you never had time to do that, just let the customer know, "It'll be just a moment please while I document your call in case you have any future concerns with this issue." 99% of customers will appreciate this and be happy to wait/chat with you for the 5-10 seconds it takes to type a good memo. That 7 seconds of ACW is an average for all calls, meaning if you only use it on rare occasions as you should be, you can do so for a minute or more easily when you need it.

I average usually around 2-3 seconds of ACW and always document all accounts I deal with. As far as the missing fax, you can simply refax it.
Respond to this report!
What's this?

#2 UPDATE Employee

Stop giving bad info Dennis

AUTHOR: Jimbo831 - (U.S.A.)

I've read some of your comments on here and you sound nothing but bitter to me. The very first thing I've ever learned about ACW is that it is specifically not used for notating accounts. It is mostly used when a customer hangs up or gets disconnected to try to call them back or notate the account then.

If you were a servicable rep, you would've been able to notate the account as you went through the call. If you never had time to do that, just let the customer know, "It'll be just a moment please while I document your call in case you have any future concerns with this issue." 99% of customers will appreciate this and be happy to wait/chat with you for the 5-10 seconds it takes to type a good memo. That 7 seconds of ACW is an average for all calls, meaning if you only use it on rare occasions as you should be, you can do so for a minute or more easily when you need it.

I average usually around 2-3 seconds of ACW and always document all accounts I deal with. As far as the missing fax, you can simply refax it.
Respond to this report!
What's this?

#3 UPDATE Employee

Stop giving bad info Dennis

AUTHOR: Jimbo831 - (U.S.A.)

I've read some of your comments on here and you sound nothing but bitter to me. The very first thing I've ever learned about ACW is that it is specifically not used for notating accounts. It is mostly used when a customer hangs up or gets disconnected to try to call them back or notate the account then.

If you were a servicable rep, you would've been able to notate the account as you went through the call. If you never had time to do that, just let the customer know, "It'll be just a moment please while I document your call in case you have any future concerns with this issue." 99% of customers will appreciate this and be happy to wait/chat with you for the 5-10 seconds it takes to type a good memo. That 7 seconds of ACW is an average for all calls, meaning if you only use it on rare occasions as you should be, you can do so for a minute or more easily when you need it.

I average usually around 2-3 seconds of ACW and always document all accounts I deal with. As far as the missing fax, you can simply refax it.
Respond to this report!
What's this?

#4 UPDATE Employee

Stop giving bad info Dennis

AUTHOR: Jimbo831 - (U.S.A.)

I've read some of your comments on here and you sound nothing but bitter to me. The very first thing I've ever learned about ACW is that it is specifically not used for notating accounts. It is mostly used when a customer hangs up or gets disconnected to try to call them back or notate the account then.

If you were a servicable rep, you would've been able to notate the account as you went through the call. If you never had time to do that, just let the customer know, "It'll be just a moment please while I document your call in case you have any future concerns with this issue." 99% of customers will appreciate this and be happy to wait/chat with you for the 5-10 seconds it takes to type a good memo. That 7 seconds of ACW is an average for all calls, meaning if you only use it on rare occasions as you should be, you can do so for a minute or more easily when you need it.

I average usually around 2-3 seconds of ACW and always document all accounts I deal with. As far as the missing fax, you can simply refax it.
Respond to this report!
What's this?

#5 UPDATE EX-employee responds

Dont know where you got your information....

AUTHOR: Nicole - (U.S.A.)

T-Mobile has different ways of 1) Knowing that a customer called, 2) knowing who spoke to the customer, 3) verifying valid and invalid information.

If I were you, since the activation fees are normally $35.00 a pop (pretty normal in the wireless biz), I would have refaxed my information from a T-Mobile store while bieng in the phone with a rep. Make sure that you have the rep notate the account and then you have the store as witnesses that the information was indeed faxed in. (Not only this, but the fax is free at this point)

If the contract paperwork confirms that you indeed should not have been charged, your account will be credited. I have never worked for a company that was so proactive for admitting mistakes, apologizing for them, and fixing them.

Basically, it is like anything in life, the proof must be there.
Respond to this report!
What's this?

#6 UPDATE EX-employee responds

here is what happened to you

AUTHOR: Dennis - (U.S.A.)

t-mobile wants to have as many reps on the phone as they can at any one time. To that end they have created a system where only an average of 7 seconds of ACW (after call work ) meaning the customer has hung up and you are still documenting the account are acceptable. ( this was as of december 05' )

In my case a piece of duct tape was placed on my phone preventing me from using the ACW buttom because they felt my ACW time was too high. The girl you spoke to , Hillary was unable to document your account properly, if she had done so on your call and the other calls she received that day she would have been sent to special education and would have ultimately lost her job.

What happened to you is not a result of lazy or immoral reps it's the result of a dirty greedy company that feels like it can get a double bonus by keeping call times short and not documenting accounts so that they don't get in trouble down the road.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Wal-Mart.com USA, LLC

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory