I called to start 3new lines of service with T-mobile and everything that i was offered was a lie, they werent willing to give me what i was told, compensate me, but told me just to send my stuff back since i am w/n the 20days return policy. What a way to treat a new customer.
I spoke with a gentleman in business sales and ordered 3phones with a family plan. He told me that all 3lines would have unlimited talk,text, and data. Two of my lines were to have the unlimited 4G and the 3rd line just to have regular unlimited internet w/the 2gb. With me having insurance on all 3 lines at $7.97 each and my employee discount i would pay before taxes 185.46. Now, he said that all THREE of my lines would have unlimited everything. He didn't say anything about my 3rd line having only 500mins.
I received my phones 11/6/2012, thursday night. I contacted t-mobile to activate phones. Once my phones were activated, she went over my family plan with me and told me that my third line would have 500minutes and that my bill would run me around $230. I told her that was not what i was offered. i had the gentleman's ID #, and the call center that he worked out of. she couldnt help me so she got me to customer service. The rep that i talked to there told me that he couldn't help me. He said that if i wanted to get unlimited minutes on my third line, that it would be an additional $20 a month. He also said that he couldnt give me what i was offered, i said if i was sold something on a pretense that i was going to get this and that, and i took the sale, i should get what was offered.
I spoke with a supervisor name Alex and explained the situation to her. She told me that she couldn't help me. I told her that i know the calls recorded and if i don't get what i was offered i am sending all the phones back. I can just stay with who I am with. She said that they can file a legal claim and that the guy could get fired. She stated that she was contacting the Loyalty department. well, she got back with me and stated that she advised the loyalty department of what happened, that they were going to file a legal complaint, and give me what i was offered. Well, that supervisor lied to. She didn't even connect me to loyalty, she connected me to websales and didn't even notate the account.
i spoke with websales support and he didn't even know what was going one and stated he wasn't advised of anything. He told me to since i was within my time frame to send the phones back. I asked him to get me to loyalty and he did. I spoke with a man name Andy in loyalty and told him everything what happened and from the lie what the supervisor told me. In the end he told me he couldnt do anything either, that he couldnt give me what i was offered. I told him that if i was sold something on a pretense that i would get something, i should get it. If i am not able to get what i was offered, then i should be compensated in some way. its not fair to me as a customer and that is not how you treat a new customer. The loyalty department told me that he couldn't do anything for me and that i should just return the phones since i am within the 20days.
I was so livid and upset the way that i was treated. They basically said they didn't care about me as a customer, nor did they care if they had my business or not. You know you shouldn't lie about anything to sell it. Well, I am sending my phones back this week. I am so glad that I didn't port my numbers over from the other carrier. I refuse to be treated that way and lied to. If you don't care about my business, I will take it somewhere else. If the couldn't give me what was offered, they could have at least tried to compensate me in some way and they didn't.