• Report: #516527

Complaint Review: T Mobile

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  • Submitted: Wed, October 28, 2009
  • Updated: Sat, December 05, 2009

  • Reported By: Kevin — Houston Texas U.S.A.
T Mobile
Internet United States of America

T Mobile Tmobile T-Mobile Scam New Plans Internet

*Consumer Comment: Wrong Again

*UPDATE Employee: wrong

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Tmobile has become one of the worst carriers of the telecom world. The customer service is horrible. Recently they have offered new plans that would save my family a great amount of money. The T-Mobile scam is that if you are a current customer you cannot change to these new plans. First we were told we could not change for two years. Then they offered us a "deal." We could change if we pay $400! In this economy this is ridiculous. This is just the tip of the iceburg with the problems we have had with T-Mobile.

This is to let Tmobile know that we as customers will not put up with this greed and nonsense.

Please I need everyone that has a bad experience with Tmobile to contact then now.

This report was posted on Ripoff Report on 10/28/2009 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/internet/T-Mobile-Tmobile-T-Mobile-Scam-New-Plans-Internet-516527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Wrong Again

AUTHOR: MPP - (United States of America)

I actually called T Mobile TODAY to ask them about switching my plan. I have been a customer for 2 years and about 6 months ago I added a 2nd line to my plan for my boyfriend. We have made no changes after 10/25 and they want to charge us $40.00 per phone to switch to a new plan which will save us $40.00 dollars a month. It makes little to no sense to me why a new customer should have a better deal on their phone service with T-mobile when I have been a customer for the last 2 years. They call this $40.00 per phone charge an "activation" fee... that's a blatant ripoff as I already paid an "activation" fee when I first signed up with T-mobile 2 years ago... and again 6 months ago when I activated my boyfriends phone.
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#2 UPDATE Employee

wrong

AUTHOR: Lala - (U.S.A.)

you are able to change your plan without any early terminations fees, as long as, you did not renew your contract after 10/25/09. Any contracts prior to 10/25/09 can switch over for a migration fee of 35 dollars:single line, 70 dollars:family plan. 
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