- Report: #639455
Report - Rebuttal - Arbitrate
Complaint Review: T Mobile
T Mobile5555 Unknown Internet United States of America
T Mobile Tmobile lies about services Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On July 28, 2010, I called tmobile to inquire about a charge on my daughters cell phone.
The customer service rep then looked over my acct and said "Right now, you are paying $15 a month for your families texts and for only $5 more, you could all have unlimited."
I told her I had actually just seen a commercial about that special. So I said "Go ahead that sounds great."
Well, I just got my bill and noticed a $24.95 charge for 'unlimited'. I called about it and the guy that answered said, "No, its $24.95. We haven't had the $20 unlimited text plan in over a year". I told him when I signed up for this it was on tv just a month earlier!
He then said, "Well, your plan doesn't qualify for that."
Notice the change in his story now??
Then he said he would look in this woman's "notes" to see if she wrote anything about the $20 plan. What do you know...he saw NOTHING. Geez, so surprised there.
SO what's the deal Tmobile?? You have customer reps selling people on a certain special and then changing it???? I'm going to AT&T.
This report was posted on Ripoff Report on 09/10/2010 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/internet/T-Mobile-Tmobile-lies-about-services-Internet-639455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.