- Report: #1065422
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-MobileP.O. Box 37380 Albuquerque Internet USA
T-Mobile Won't credit my account! Internet New Mexico
*Consumer Comment: Important?
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Due to relocation for my job I have had no service in my home and for the past 4 months I have been given T-Mobil the time to correct the issue, however, none of the trouble shooting they have done has resolved the issue. I moved here last year in June and I have had extremely poor service in my home. At first I thought it was due to my phone being an older phone but when I upgraded to the IPhone 5 in April of 2013 nothing changed, that's when I brought the issue up to T-Mobile's attention. I was informed they are going to trouble shoot and call me back and nothing. After several calls they finally sent a technician out and the technician filed a report stating the service is extremely poor and let me know a supervisor would be contacting me to further assist me, again no follow up. I visited several stores asking for assistance and got the same response. A manager will be calling you and nothing. From April I have been given the run around and told someone will call me. They ended up sending me signal booster a few weeks ago and that didn't help. During this whole time I was told to maintain my payments and a full credit will be applied to my account in the end. On July 5 at 1:00 am I had an emergency and needed to call the police but due to no service I was not able to dial out. I am a single parent and that is a scary thing to not be able to dial out in an emergency. I called T-Mobile on July 5 and let them know what had happened and the representative informed me that unfortunatley there is nothing more they can do. I let him know I understand and would appreciate if I could be given the credit I was promised and sadly I would have to leave after almost 10 years of being with them. He said all the credit I can get is for him to waive my last bill but I still would need to pay early cancelation fee for my lines since I am still in contract till August of 2013. I requested to speak with someone at a higher position and I was told there is no one that can assist me. I visited one of their stores today and the sales person called the loyalty department and again the same thing. I am so dissapointed and feel so cheated. T-Mobile owes me a proper credit for all the inconvenience and stress they have put me through. I am hoping the proper department will recieve my filing here and will correct this issue and show me the same loyalty and respect that I haven given T-Mobile for the past 10 years.
This report was posted on Ripoff Report on 07/08/2013 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/internet/T-Mobile-Wont-credit-my-account-Internet-New-Mexico-1065422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.