- Report: #891892
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-MobileInternet United States of America
T-Mobile changed migration fee amount after call to switch plans Internet
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A few months later, and not a single bill was received from T-mobile. The online payment center showed a balance of 0 (and still does) and there was no way to pay the fee. I honestly figured they had somehow forgot about me... NOPE! Just last week I recieve a letter in the mail saying I am behind on my bill and will be sent to collections for $243!? This number is pulled out of nowhere, and is the max amount t-mobile charges for an early termination fee, and not the amount that was agreed on.
I called their customer care and they were solid on me paying $243. The lady I spoke with would not change her stance and I finally asked to speak with her supervisor. Her supervisor was impossible to understand on the phone and only repeated the same garbage to me saying they hold the right to charge an early termination fee up to $200. I was lied to and cheated. I argued with them for almost an hour until my phone ran out of minutes dealing with them. At this point I have no clue what to do with them, and say let them send it to collections, and when they do, I'll tell them I agreed on 120$ and that's what I will pay.
This report was posted on Ripoff Report on 06/01/2012 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/internet/T-Mobile-changed-migration-fee-amount-after-call-to-switch-plans-Internet-891892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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