- Report: #315306
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-Mobiletmobile.com Nationwide U.S.A.
T-Mobile ,T-Mobile: Extended contract without permission! Nationwide
*Author of original report: Resolved
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I called a few days ago to inquire about the terms of the "Smart Access" plan I was on, wishing to either buy up to a data plan, or to see if I had to wait until the initial 12 month contract expired. I was informed that when I purchased the previous phone, my contract was automatically extended. I DID NOT authorize this, nor would I have knowing the circumstances. I paid full price for the handset as well.
I called a second time to confirm. Although polite and apologetic, the customer service representative I spoke with told me that she could not fix this. I would have to go to the retail store where I bought the previous (now broken) phone, and have a sales rep call customer service. The reps in the retail store said there wasn't anything they could do.
By then I became quite upset, and I feel cheated. I have since returned to AT&T, porting my number with me, as I wished to keep the number. And along with my final bill, I am positive there will be a $200 early termination fee, which I feel should be waived considering it is noted that I never approved a contract extension. I have also filed a complaint with the Better Business Bureau.
This report was posted on Ripoff Report on 03/06/2008 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/nationwide/T-Mobile-T-Mobile-Extended-contract-without-permission-Nationwide-315306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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