I initially switched from AT&T to T-Mobile in July of 2007. I received the free handset, which was fine. In September, I purchased a phone (Samsung Blast) in a retail location to replace the free unit. I paid what I was told, was the full price of the phone as I did not wish to extend my contract. In December, this phone was accidentally broken, and I did not have handset insurance. So as a gift, I recieved a T-Mobile Dash from a friend. This is a data device.
I called a few days ago to inquire about the terms of the "Smart Access" plan I was on, wishing to either buy up to a data plan, or to see if I had to wait until the initial 12 month contract expired. I was informed that when I purchased the previous phone, my contract was automatically extended. I DID NOT authorize this, nor would I have knowing the circumstances. I paid full price for the handset as well.
I called a second time to confirm. Although polite and apologetic, the customer service representative I spoke with told me that she could not fix this. I would have to go to the retail store where I bought the previous (now broken) phone, and have a sales rep call customer service. The reps in the retail store said there wasn't anything they could do.
By then I became quite upset, and I feel cheated. I have since returned to AT&T, porting my number with me, as I wished to keep the number. And along with my final bill, I am positive there will be a $200 early termination fee, which I feel should be waived considering it is noted that I never approved a contract extension. I have also filed a complaint with the Better Business Bureau.