• Report: #315306

Complaint Review: T-Mobile

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  • Submitted: Thu, March 06, 2008
  • Updated: Wed, March 12, 2008

  • Reported By:Hartford Connecticut
T-Mobile
tmobile.com Nationwide U.S.A.

T-Mobile ,T-Mobile: Extended contract without permission! Nationwide

*Author of original report: Resolved

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I initially switched from AT&T to T-Mobile in July of 2007. I received the free handset, which was fine. In September, I purchased a phone (Samsung Blast) in a retail location to replace the free unit. I paid what I was told, was the full price of the phone as I did not wish to extend my contract. In December, this phone was accidentally broken, and I did not have handset insurance. So as a gift, I recieved a T-Mobile Dash from a friend. This is a data device.

I called a few days ago to inquire about the terms of the "Smart Access" plan I was on, wishing to either buy up to a data plan, or to see if I had to wait until the initial 12 month contract expired. I was informed that when I purchased the previous phone, my contract was automatically extended. I DID NOT authorize this, nor would I have knowing the circumstances. I paid full price for the handset as well.

I called a second time to confirm. Although polite and apologetic, the customer service representative I spoke with told me that she could not fix this. I would have to go to the retail store where I bought the previous (now broken) phone, and have a sales rep call customer service. The reps in the retail store said there wasn't anything they could do.

By then I became quite upset, and I feel cheated. I have since returned to AT&T, porting my number with me, as I wished to keep the number. And along with my final bill, I am positive there will be a $200 early termination fee, which I feel should be waived considering it is noted that I never approved a contract extension. I have also filed a complaint with the Better Business Bureau.

Dave
Hartford, Connecticut
U.S.A.

This report was posted on Ripoff Report on 03/06/2008 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/nationwide/T-Mobile-T-Mobile-Extended-contract-without-permission-Nationwide-315306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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AUTHOR: Feeling robbed - (U.S.A.)

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