- Report: #1159457
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-Mobile T-Mobile Nationwide
*General Comment: WHY...
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I switched to T-mobile from sprint since they advertized that they would pay ETFs. One of the conditions they have for paying the ETF is I have to trade in my old device. I got an initial trade in offer of $210 for an iphone 5s I thought it was an okay deal so I did everything they asked on the instruction and sent my phone. After they received the device they told me the device doesn't qualify for trade in and gave me $0 credit for my phone. I asked what the reason why my phone didn't qualify for trade in and they wouldn't give me an answer; I asked for my old phone back but they said they won't be able to do that either. If this isn't a rip-off, what is?
This report was posted on Ripoff Report on 07/03/2014 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/nationwide/T-Mobile-T-Mobile-Nationwide-1159457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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