- Report: #463723
Report - Rebuttal - Arbitrate
Complaint Review: T-NETIX
T-NETIXPO Box 650757 Dallas, Texas U.S.A.
T-NETIX Only Provider need Competition for better Customer Service Dallas Texas
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Recently I was informed by customer service that beacuse I live in the state of FLORIDA I can NO LONGER use my credit or debit card. The fee for debit/credit cards was $6.95.
They will ONLY allow personal checks.
I asked why they stated that have had too many fraudulent complaints with Florida so they have decided to punish the entire state.
Again I have been doing business with them over five years, why am I being punished because I live in Florida.
I do not like personal checks I prefer money orders. Its easier to pay a money order fee than a NSF fee if I balance incorrectly.
I mailed this company a postal money order it took ten days to clear. I asked why their customer service respresentative stated they did not care whom the money order was from. Unbelievable.
Today I paid Western Union to add funds to my prepaid account at a fee of $10.95, the representative stated it would take 24 hours to post.
I have sent money to California and it arrived in 15 minutes. What are they investing/earning interest on my money which is why it takes them so long?
I have purchased items all over the world through E-Bay and have not come across a personal check policy yet. To my understanding they are the ONLY company that has this rule.
This company needs competition. Their customer service is horrendous.
AT&T was broken up, the USPS has competition, why doesn't T-NETIX.
I guarantte you many customers including myself would leave to a more professional experience.
I despise doing business with them.
Why are they allowed to be a MONOPOLY in the USA?
This report was posted on Ripoff Report on 06/22/2009 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-NETIX/Dallas-Texas-75265-0757/T-NETIX-Only-Provider-need-Competition-for-better-Customer-Service-Dallas-Texas-463723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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