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  • Report: #463723

Complaint Review: T-NETIX

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  • Submitted: Mon, June 22, 2009
  • Updated: Mon, June 22, 2009

  • Reported By:Sunrise Florida
T-NETIX
PO Box 650757 Dallas, Texas U.S.A.

T-NETIX Only Provider need Competition for better Customer Service Dallas Texas

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I have been with this company over FIVE years. I generally did my business with them on-line.

Recently I was informed by customer service that beacuse I live in the state of FLORIDA I can NO LONGER use my credit or debit card. The fee for debit/credit cards was $6.95.

They will ONLY allow personal checks.

I asked why they stated that have had too many fraudulent complaints with Florida so they have decided to punish the entire state.

Again I have been doing business with them over five years, why am I being punished because I live in Florida.

I do not like personal checks I prefer money orders. Its easier to pay a money order fee than a NSF fee if I balance incorrectly.

I mailed this company a postal money order it took ten days to clear. I asked why their customer service respresentative stated they did not care whom the money order was from. Unbelievable.

Today I paid Western Union to add funds to my prepaid account at a fee of $10.95, the representative stated it would take 24 hours to post.

I have sent money to California and it arrived in 15 minutes. What are they investing/earning interest on my money which is why it takes them so long?

I have purchased items all over the world through E-Bay and have not come across a personal check policy yet. To my understanding they are the ONLY company that has this rule.

This company needs competition. Their customer service is horrendous.

AT&T was broken up, the USPS has competition, why doesn't T-NETIX.

I guarantte you many customers including myself would leave to a more professional experience.

I despise doing business with them.

Why are they allowed to be a MONOPOLY in the USA?


I

JMoore
Sunrise, Florida
U.S.A.


This report was posted on Ripoff Report on 06/22/2009 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-NETIX/Dallas-Texas-75265-0757/T-NETIX-Only-Provider-need-Competition-for-better-Customer-Service-Dallas-Texas-463723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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