- Report: #927889
Report - Rebuttal - Arbitrate
Complaint Review: T & R Fence LLC
T & R Fence LLC1621 S Fort Hood St Killeen, Texas United States of America
T & R Fence LLC Poor customer service, low quality work Killeen, Texas
*REBUTTAL Owner of company: Took care of customer
*Author of original report: *Update*
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This new guy shows up with his young daughter to fix the fence. He tells me that no one uses wood screws in fences and he admitted to using low quality wood. He tells me if I want to have my fence fixed correctly then I will pay more to get it fixed. His solution to the boards coming down is to put more nails in them. He says that I need a wind brace on my gate to make it connect together. First, he came without my knowledge again (no call, no knock on the door, nothing). He nailed some cut 2x4s onto the existing gate (should add they are not cut straight nor nailed on straight). Then he put a large two-by-four in between the pieces of the gate and I can not open it any longer. He tells me that he doesn't care how many times he has to come out to the house b/c he is paid by the hour.
On August 14th, Gary came to the house again and admits that the wind brace wasn't put on properly so he would fix it. I asked for him to do something about the uneven cut 2x4s and he told me that he didn't care what I said or what I thought b/c he wasn't going to fix my fence. They keep trying to get me to pay more money. Isn't that illegal? He told me that he didn't call before coming to the house b/c he was at another job site. Then he told me that he would have to come back to fix the fence b/c he didn't have his tools on him. (What professional contractor doesn't come with his tools?) He lied to the BBB by attacking me. However, he is the one who started screaming at me, calling me names and then as he is storming off to his truck, he yells, "I AM A PROFESSIONAL!!"
This report was posted on Ripoff Report on 08/15/2012 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-R-Fence-LLC/Killeen-Texas-76542/T-R-Fence-LLC-Poor-customer-service-low-quality-work-Killeen-Texas-927889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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